Information capability under different quality management approaches
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Redalyc
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| Format: | Artículo científico |
| Language: | en |
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Portal Universia S.A.
2014
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| _version_ | 1876449603022225408 |
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| author | Marta Zárraga-Rodríguez |
| author_facet | Marta Zárraga-Rodríguez |
| contents | Information capability under different quality management approaches Marta Zárraga-Rodríguez Manuel F. Suárez-Barraza Carmen Jaca M. Jesús Álvarez Elisabeth Viles Economía y Finanzas RBV EFQM ISO 9000 information practices Information capability Explore the development of the information capability in companies committed to quality management and explore whether the development of information capability depends on the quality management system adopted by the company. The efficient use and management of information can be considered a capability for a company. From a review of the literature we first define information capability related practices. Then, through a questionnaire, we captured the perception of managers in two types of companies regarding the existence of information practices. We contacted companies that used ISO 9000 as their quality management system and companies that were committed to the EFQM excellence model. The paper contributes to a deeper understanding of the information capability construct. According to the results, companies committed to quality management have developed the information capability. Also, this study shows the differences in its development in terms of the quality system adopted by the company.The data has been obtained from small samples of companies from different regions in the world. Also other quality management systems could be considered 2014 artículo científico 1988-7116 https://www.redalyc.org/articulo.oa?id=511851342005 en http://www.redalyc.org/revista.oa?id=5118 Journal of Globalization, Competitiveness & Governability / Revista de Globalización, Competitividad y Gobernabilidad / Revista de Globalização, Competitividade e Governabilidade application/pdf Portal Universia S.A. Journal of Globalization, Competitiveness & Governability / Revista de Globalización, Competitividad y Gobernabilidad / Revista de Globalização, Competitividade e Governabilidade (España) Num.3 Vol.8 |
| format | Artículo científico |
| id | redalyc_511851342005 |
| institution | Redalyc |
| language | en |
| publishDate | 2014 |
| publisher | Portal Universia S.A. |
| spellingShingle | Information capability under different quality management approaches Marta Zárraga-Rodríguez Economía y Finanzas RBV EFQM ISO 9000 information practices Information capability Information capability under different quality management approaches Marta Zárraga-Rodríguez Manuel F. Suárez-Barraza Carmen Jaca M. Jesús Álvarez Elisabeth Viles Economía y Finanzas RBV EFQM ISO 9000 information practices Information capability Explore the development of the information capability in companies committed to quality management and explore whether the development of information capability depends on the quality management system adopted by the company. The efficient use and management of information can be considered a capability for a company. From a review of the literature we first define information capability related practices. Then, through a questionnaire, we captured the perception of managers in two types of companies regarding the existence of information practices. We contacted companies that used ISO 9000 as their quality management system and companies that were committed to the EFQM excellence model. The paper contributes to a deeper understanding of the information capability construct. According to the results, companies committed to quality management have developed the information capability. Also, this study shows the differences in its development in terms of the quality system adopted by the company.The data has been obtained from small samples of companies from different regions in the world. Also other quality management systems could be considered 2014 artículo científico 1988-7116 https://www.redalyc.org/articulo.oa?id=511851342005 en http://www.redalyc.org/revista.oa?id=5118 Journal of Globalization, Competitiveness & Governability / Revista de Globalización, Competitividad y Gobernabilidad / Revista de Globalização, Competitividade e Governabilidade application/pdf Portal Universia S.A. Journal of Globalization, Competitiveness & Governability / Revista de Globalización, Competitividad y Gobernabilidad / Revista de Globalização, Competitividade e Governabilidade (España) Num.3 Vol.8 |
| title | Information capability under different quality management approaches |
| topic | Economía y Finanzas RBV EFQM ISO 9000 information practices Information capability |
| url | https://www.redalyc.org/articulo.oa?id=511851342005 |