Satisfaction and Dissatisfaction on Uber and Taxi Services
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Redalyc
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| Natura: | Artículo científico |
| Lingua: | en |
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Pontifícia Universidade Católica de São Paulo
2021
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| _version_ | 1876434087818821632 |
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| author | Danielle Lisboa da Motta de Almeida |
| author_facet | Danielle Lisboa da Motta de Almeida |
| contents | Satisfaction and Dissatisfaction on Uber and Taxi Services Danielle Lisboa da Motta de Almeida Breno de Paula Andrade Cruz Daniel Rodrigues Cordeiro Everlam Elias Montibeler Administración y Contabilidad Satisfaction Rio de Janeiro dissatisfaction Identify and measure the most relevant variables that can impact the level of (dis)satisfaction on users of the service transportation of Taxi and Uber in the city of Rio de Janeiro – Brazil. The method used was discriminant analysis. The three most relevant variables in the discriminant function related to the dissatisfaction of Taxi users in this sample were (i) travel prices, (ii) service request facility, and (iii) comfort. Moreover, the three most relevant variables in the discriminant function related to the satisfaction of Uber’s service were (i) service request facility, (ii) forms of payment, and (iii) comfort. 2021 artículo científico 2178-0080 https://www.redalyc.org/articulo.oa?id=534675575004 https://www.redalyc.org/journal/5346/534675575004/ https://www.redalyc.org/journal/5346/534675575004/html/ https://www.redalyc.org/journal/5346/534675575004/534675575004.epub https://www.redalyc.org/journal/5346/534675575004/movil 10.23925/2178-0080.2021v23i3.50865 en http://www.redalyc.org/revista.oa?id=5346 Revista Administração em Diálogo application/pdf Pontifícia Universidade Católica de São Paulo Revista Administração em Diálogo (Brasil) Num.3 Vol.23 |
| format | Artículo científico |
| id | redalyc_534675575004 |
| institution | Redalyc |
| language | en |
| publishDate | 2021 |
| publisher | Pontifícia Universidade Católica de São Paulo |
| spellingShingle | Satisfaction and Dissatisfaction on Uber and Taxi Services Danielle Lisboa da Motta de Almeida Administración y Contabilidad Satisfaction Rio de Janeiro dissatisfaction Satisfaction and Dissatisfaction on Uber and Taxi Services Danielle Lisboa da Motta de Almeida Breno de Paula Andrade Cruz Daniel Rodrigues Cordeiro Everlam Elias Montibeler Administración y Contabilidad Satisfaction Rio de Janeiro dissatisfaction Identify and measure the most relevant variables that can impact the level of (dis)satisfaction on users of the service transportation of Taxi and Uber in the city of Rio de Janeiro – Brazil. The method used was discriminant analysis. The three most relevant variables in the discriminant function related to the dissatisfaction of Taxi users in this sample were (i) travel prices, (ii) service request facility, and (iii) comfort. Moreover, the three most relevant variables in the discriminant function related to the satisfaction of Uber’s service were (i) service request facility, (ii) forms of payment, and (iii) comfort. 2021 artículo científico 2178-0080 https://www.redalyc.org/articulo.oa?id=534675575004 https://www.redalyc.org/journal/5346/534675575004/ https://www.redalyc.org/journal/5346/534675575004/html/ https://www.redalyc.org/journal/5346/534675575004/534675575004.epub https://www.redalyc.org/journal/5346/534675575004/movil 10.23925/2178-0080.2021v23i3.50865 en http://www.redalyc.org/revista.oa?id=5346 Revista Administração em Diálogo application/pdf Pontifícia Universidade Católica de São Paulo Revista Administração em Diálogo (Brasil) Num.3 Vol.23 |
| title | Satisfaction and Dissatisfaction on Uber and Taxi Services |
| topic | Administración y Contabilidad Satisfaction Rio de Janeiro dissatisfaction |
| url | https://www.redalyc.org/articulo.oa?id=534675575004 https://www.redalyc.org/journal/5346/534675575004/ https://www.redalyc.org/journal/5346/534675575004/html/ https://www.redalyc.org/journal/5346/534675575004/534675575004.epub https://www.redalyc.org/journal/5346/534675575004/movil |