Cover Image

Proposal and validation of a theoritical model of customer retention in a service environment

Fuente: Redalyc

Saved in:

Bibliographic Details
Main Author:	Giancarlo Dal Bó
Format:	Artículo científico
Language:	en
Published:	Universidade de São Paulo 2018
Subjects:	Administración y Contabilidad Co Value creation Resources Retention
Online Access:	Acceder al recurso 1 Acceder al recurso 2 Acceder al recurso 3 Acceder al recurso 4 Acceder al recurso 5
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

CO-CREATION, VALUE-IN-USE, SATISFACTION, AND SWITCHING COSTS AS ANTECEDENTS OF HIGHER EDUCATION STUDENTS RETENTION
by: Guilherme Coelho Nunes
Published: (2021)

EXPLORING THE CO-CREATION OF VALUE IN THE BRAZILIAN PRIVATE HIGHER EDUCATIONAL SERVICE
by: Flávio Régio Brambilla
Published: (2016)

The Use of the 'Job to Be Done' methodology to identify value co-creation opportunities in the context of the Service Dominant Logic
by: Áurea Helena Puga Ribeiro
Published: (2019)

Leveraging Highly Relational Service Performance Through The Participation of Empowered Customer
by: Patricia Silva Monteiro Boaventura
Published: (2018)

Market Efficiency and Organizational Corruption: Study on the Impact on Shareholder Value
by: Renata Crosara Miari
Published: (2015)

Value Creation from Internationalization of Sugar Cane by-products: a multi-stakeholder view of artisanal cachaça production
by: Daiane Mulling Neutzling
Published: (2015)

Mediating effect of value creation in the relationship between relational capabilities on business performance
by: Nuryakin
Published: (2018)

GAMIFICATION AS A NEW TREND IN THE CO-CREATION PROCESS
by: IVO M. F. M. RODRIGUES
Published: (2021)

Cross-cutting best practices for new product development (NPD) in turbulent environments: the effects of integration and co-creation
by: Mateus Panizzon
Published: (2022)

Strategic alignment of knowledge management and value creation: implications on to an oil and gas corporation
by: Roberto George Godinho da Costa
Published: (2018)

The impact of intangibles on value creation: Comparative analysis of the Gu and Lev methodology for the United States software and hardware sector
by: Leonardo Fernando Cruz Basso
Published: (2015)

MANAGEMENT OF THE CONFLICT FOR ENTREPRENEURIAL INNOVATION AT A TRANSNATIONAL COMPANY LOCATED IN MEXICO
by: Tania Elena Gonzalez Alvarado
Published: (2017)

Beauty is not Only Skin Deep: Food Ethics and Consequences to the Value Chain
by: Vivian Lara Silva
Published: (2019)

VALUE CREATION AND CAPTURE IN BUYER-SUPPLIER RELATIONSHIPS: A NEW PERSPECTIVE
by: FÁBIO CAMPOS TESCARI
Published: (2016)

IMPACT OF CO-CREATION ON INNOVATION CAPABILITY AND FIRM PERFORMANCE: A STRUCTURAL EQUATION MODELING
by: FATEMEH HAMIDI
Published: (2017)

VALUE CO-CREATION AND SOCIAL NETWORK ANALYSIS ON A NETWORK ENGAGEMENT PLATFORM
by: HELLEN CLAUDIA DONATO
Published: (2017)

Value creation under circular economy practices in the production of viche
by: Edgar Guillermo Rodríguez Guevara
Published: (2021)

Integrated co-creation process with multiple stakeholders in innovation networks
by: Sergio Takahashi
Published: (2022)

OPEN SOCIAL INNOVATION IN LIVING LABS
by: Silvio Bitencourt da Silva
Published: (2019)

Beyond friendliness: crafting authentic marketing strategies for LGBTQI+ travelers
by: Marcos-Armando Rodríguez-Negrón
Published: (2025)

Value-in-use in a B2B food service logistic context
by: Luís Miguel de Castro Ferreira
Published: (2015)

Dropout and retention of undergraduate students in management: a study at a Brazilian Federal University
by: Francisco José da Costa
Published: (2018)

Information and values in the decision-making support: A systematic literature review in the corporate sustainability context
by: Rafael Felix da Silva
Published: (2023)

Liberating services customers: The 21st century challenge
by: Raymond P. Fisk
Published: (2011)

Contribution of value co-creation support elements to repurchase intention: a theoretical approach
by: Ricardo Antonio Reche
Published: (2019)

INSIGHT INTO INTRA-ORGANIZATIONAL LEARNING AND KNOWLEDGE MANAGEMENT
by: Mohammad Rizwan Junaid
Published: (2012)

Innovation and Customer Retention in the Ghanaian telecommunication industry
by: Daniel Asante Kyei
Published: (2017)

Failed Co-Creation: The Case of the BCNStreet-Lab Project
by: Juan-Carlos Vidal-Rojas
Published: (2022)

EXAMINING THE EFFECT OF TALENT MANAGEMENT ON EMPLOYEE RETENTION, PRODUCTIVITY, AND SATISFACTION
by: Isaac Olufemi Adesuyi
Published: (2025)

COMPLEMENTARITY AS A DRIVER OF VALUE IN BUSINESS INTELLIGENCE AND ANALYTICS ADOPTION PROCESSES
by: Valter Moreno
Published: (2019)

THE ROLE OF CO-CREATION IN BUILDING COMPETITIVE ADVANTAGE WITHIN CAMEROON'S PROCESSING AND SERVICE INDUSTRIES
by: Miller, Jonathan
Published: (2026)

Strategic management of technology for driving stakeholder value: A pilot study
by: Nanayakkara, S. M., et al.
Published: (2015)

REASONS FOR PROFESSIONALS TO STAY OR LEAVE INFORMATION TECHNOLOGY ORGANIZATIONS
by: ANDREA V. STEIL
Published: (2022)

VALUE CO-CREATION IN THE SPECIALTY COFFEE VALUE CHAIN: THE THIRD-WAVE COFFEE MOVEMENT
by: PATRICIA SILVA MONTEIRO BOAVENTURA
Published: (2018)

A Study on Employee Retention Strategies and Their Influence on Organizational Growth at Shyam Quality Products
by: Jeeva P, et al.
Published: (2025)

Walt Disney World: consumption experience of the millennial generation in theme parks
by: Rennan Carvalho dos Santos
Published: (2023)

Students’ loyalty in higher education: the roles of affective commitment, service co-creation and engagement
by: Francisca Cecilia Encinas Orozco
Published: (2017)

BEYOND KNOWLEDGE, TOWARDS KNOWING: THE PRACTICE-BASED APPROACH TO SUPPORT KNOWLEDGE CREATION, COMMUNICATION, AND USE FOR INNOVATION AND STRATEGIES
by: Patrícia Cristina do Nascimento Souto
Published: (2013)

Co-creation in conventional and collaborative businesses
by: Lívia Nogueira-Pellizzoni
Published: (2019)

Sustainable Business Models in a Challenging Context: The Amana Katu Case
by: José Augusto Lacerda Fernandes
Published: (2021)