GIÃO, P. R. (2007). OFFSHORING CALL CENTERS FOR EMERGING MARKETS: Findings from Brazil. Escola Superior de Propaganda e Marketing.
Chicago-Zitierstil (17. Ausg.)GIÃO, PAULO ROBERTO. OFFSHORING CALL CENTERS FOR EMERGING MARKETS: Findings from Brazil. Escola Superior de Propaganda e Marketing, 2007.
MLA-Zitierstil (9. Ausg.)GIÃO, PAULO ROBERTO. OFFSHORING CALL CENTERS FOR EMERGING MARKETS: Findings from Brazil. Escola Superior de Propaganda e Marketing, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.