THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION
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| Format: | Artículo científico |
| Langue: | en |
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Universidad Externado de Colombia
2025
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| _version_ | 1876422224259317760 |
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| author | Savas Artuğer |
| author_facet | Savas Artuğer |
| contents | THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION Savas Artuğer Fatih Ercan Aziz Gökhan Özküç Taner Dalgin Estudios de Turismo Image Servicescape Social Servicescape Customer Satisfaction The purpose of this study is to determine the effect of the social servicescape on restaurant image and customer satisfaction. The population of the study consists of restaurants operating in the Bahçelievler district of Istanbul province that have obtained a Tourism Management Certificate from the Ministry of Culture and Tourism of the Republic of Turkey. The study collected data from 360 people who visited these restaurants. Structural Equation Modeling (SEM) was employed to analyze the relationships between the variables. As a result of the research, it was revealed that the social servicescape dimensions of employees, other customers and rapport have a positive impact on restaurant image. On the other hand, the social crowding aspect was found to have a negative effect on restaurant image. It was also found that restaurant image has a positive effect on customer satisfaction. 2025 artículo científico 2346-206X https://www.redalyc.org/articulo.oa?id=576283124013 https://www.redalyc.org/journal/5762/576283124013/ https://www.redalyc.org/journal/5762/576283124013/html/ https://www.redalyc.org/journal/5762/576283124013/576283124013.epub https://www.redalyc.org/journal/5762/576283124013/movil 10.18601/01207555.n36.13 en http://www.redalyc.org/revista.oa?id=5762 Turismo y Sociedad application/pdf Universidad Externado de Colombia Turismo y Sociedad (Colombia) Vol.36 |
| format | Artículo científico |
| id | redalyc_576283124013 |
| institution | Redalyc |
| language | en |
| publishDate | 2025 |
| publisher | Universidad Externado de Colombia |
| spellingShingle | THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION Savas Artuğer Estudios de Turismo Image Servicescape Social Servicescape Customer Satisfaction THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION Savas Artuğer Fatih Ercan Aziz Gökhan Özküç Taner Dalgin Estudios de Turismo Image Servicescape Social Servicescape Customer Satisfaction The purpose of this study is to determine the effect of the social servicescape on restaurant image and customer satisfaction. The population of the study consists of restaurants operating in the Bahçelievler district of Istanbul province that have obtained a Tourism Management Certificate from the Ministry of Culture and Tourism of the Republic of Turkey. The study collected data from 360 people who visited these restaurants. Structural Equation Modeling (SEM) was employed to analyze the relationships between the variables. As a result of the research, it was revealed that the social servicescape dimensions of employees, other customers and rapport have a positive impact on restaurant image. On the other hand, the social crowding aspect was found to have a negative effect on restaurant image. It was also found that restaurant image has a positive effect on customer satisfaction. 2025 artículo científico 2346-206X https://www.redalyc.org/articulo.oa?id=576283124013 https://www.redalyc.org/journal/5762/576283124013/ https://www.redalyc.org/journal/5762/576283124013/html/ https://www.redalyc.org/journal/5762/576283124013/576283124013.epub https://www.redalyc.org/journal/5762/576283124013/movil 10.18601/01207555.n36.13 en http://www.redalyc.org/revista.oa?id=5762 Turismo y Sociedad application/pdf Universidad Externado de Colombia Turismo y Sociedad (Colombia) Vol.36 |
| title | THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION |
| topic | Estudios de Turismo Image Servicescape Social Servicescape Customer Satisfaction |
| url | https://www.redalyc.org/articulo.oa?id=576283124013 https://www.redalyc.org/journal/5762/576283124013/ https://www.redalyc.org/journal/5762/576283124013/html/ https://www.redalyc.org/journal/5762/576283124013/576283124013.epub https://www.redalyc.org/journal/5762/576283124013/movil |