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The User Gap (Perceptions-Expectations) in Tourism Accommodation Services in Mérida State, Venezuela

Fuente: Redalyc

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Bibliographic Details
Main Author:	Flora María Díaz-Pérez
Format:	Artículo científico
Language:	en
Published:	Universidad de Puerto Rico 2011
Subjects:	Administración y Contabilidad tourism Servqual model Service quality five gaps model
Online Access:	Acceder al recurso
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