Format blurring and attribute saliency: Evidence in Chile

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Main Author: Constanza Bianchi
Format: Artículo científico
Language:en
Published: Consejo Latinoamericano de Escuelas de Administración 2008
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author Constanza Bianchi
author_facet Constanza Bianchi
contents Format blurring and attribute saliency: Evidence in Chile Constanza Bianchi Joaquin Men Administración y Contabilidad Chile Retailing format blurring attribute saliency An important trend in the Chilean retailing industry has been the increase in format blurring. Consumers can find groceries, electronics, clothes, and house ware items in supermarkets, department stores, drug stores, or home improvement stores. The academic literature suggests that consumers associate certain store formats with specific expectations, thus it is important to understand which are the most important attributes for consumers when shopping at the different retail formats. This investigation explored if consumer store attribute saliency varies for the different retail formats. Twenty interviews were initially held with consumers, which identified twelve store attributes that were salient for four different retail formats: grocery, department, home improvement, and drug store. Furthermore, survey results showed that the saliency of seven of these attributes showed significant differences across formats. 2008 artículo científico 1012-8255 https://www.redalyc.org/articulo.oa?id=71611842004 en http://www.redalyc.org/revista.oa?id=716 Academia. Revista Latinoamericana de Administración application/pdf Consejo Latinoamericano de Escuelas de Administración Academia. Revista Latinoamericana de Administración (Perú) Num.41
format Artículo científico
id redalyc_71611842004
institution Redalyc
language en
publishDate 2008
publisher Consejo Latinoamericano de Escuelas de Administración
spellingShingle Format blurring and attribute saliency: Evidence in Chile
Constanza Bianchi
Administración y Contabilidad
Chile
Retailing
format blurring
attribute saliency
Format blurring and attribute saliency: Evidence in Chile Constanza Bianchi Joaquin Men Administración y Contabilidad Chile Retailing format blurring attribute saliency An important trend in the Chilean retailing industry has been the increase in format blurring. Consumers can find groceries, electronics, clothes, and house ware items in supermarkets, department stores, drug stores, or home improvement stores. The academic literature suggests that consumers associate certain store formats with specific expectations, thus it is important to understand which are the most important attributes for consumers when shopping at the different retail formats. This investigation explored if consumer store attribute saliency varies for the different retail formats. Twenty interviews were initially held with consumers, which identified twelve store attributes that were salient for four different retail formats: grocery, department, home improvement, and drug store. Furthermore, survey results showed that the saliency of seven of these attributes showed significant differences across formats. 2008 artículo científico 1012-8255 https://www.redalyc.org/articulo.oa?id=71611842004 en http://www.redalyc.org/revista.oa?id=716 Academia. Revista Latinoamericana de Administración application/pdf Consejo Latinoamericano de Escuelas de Administración Academia. Revista Latinoamericana de Administración (Perú) Num.41
title Format blurring and attribute saliency: Evidence in Chile
topic Administración y Contabilidad
Chile
Retailing
format blurring
attribute saliency
url https://www.redalyc.org/articulo.oa?id=71611842004