Older people’s perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study
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| Formato: | Artículo científico |
| Lenguaje: | en |
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Sociedade Brasileira de Geriatria e Gerontologia
2023
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| _version_ | 1876471326881873920 |
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| author | Lara Miguel Quirino Araújo |
| author_facet | Lara Miguel Quirino Araújo |
| contents | Older people’s perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study Lara Miguel Quirino Araújo Nádia Vitorino Vieira Ana Cristina Gonçalves Vieira Luciana Alves da Costa Raquel Spindola Samartini Viviane Cristina Cândido Multidisciplinaria (Ciencias Naturales y Exactas) 19 COVID Telemedicine teleconsultation remote consultation Objectives: In March/2020, our geriatric outpatient clinic implemented teleconsultation via telephone due to the COVID-19 pandemic. This study aimed to understand older patients’ perceptions of this experience through their narratives. Methods: A qualitative study with Thematic Oral History and thematic analysis. We conducted open-ended interviews in which older patients narrated their perceptions of this experience. Results: Twelve patients were interviewed from December/2021 to January/2022, and 2 themes emerged: older patients’ experience of teleconsultation and possibilities and challenges of telemedicine. Some patients did not identify the call as a teleconsultation. Regarding possibilities, patients reported satisfaction and convenience in specific circumstances. As for challenges, patients reported concerns about the effectiveness of communication and need for physical examination. Conclusion: Teleconsultation is well accepted, as long as situations that require face-to-face interactions are considered. Considering person-centered medicine, listening to the narratives of older people contributes to a better structuring of telemedicine services in geriatrics. 2023 artículo científico 2447-2115 https://www.redalyc.org/articulo.oa?id=739777812043 https://www.redalyc.org/journal/7397/739777812043/ https://www.redalyc.org/journal/7397/739777812043/html/ https://www.redalyc.org/journal/7397/739777812043/739777812043.epub https://www.redalyc.org/journal/7397/739777812043/movil https://doi.org/10.53886/gga.e0230030 en http://www.redalyc.org/revista.oa?id=7397 Geriatrics, Gerontology and Aging application/pdf Sociedade Brasileira de Geriatria e Gerontologia Geriatrics, Gerontology and Aging (Brasil) Vol.17 |
| format | Artículo científico |
| id | redalyc_739777812043 |
| institution | Redalyc |
| language | en |
| publishDate | 2023 |
| publisher | Sociedade Brasileira de Geriatria e Gerontologia |
| spellingShingle | Older people’s perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study Lara Miguel Quirino Araújo Multidisciplinaria (Ciencias Naturales y Exactas) 19 COVID Telemedicine teleconsultation remote consultation Older people’s perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study Lara Miguel Quirino Araújo Nádia Vitorino Vieira Ana Cristina Gonçalves Vieira Luciana Alves da Costa Raquel Spindola Samartini Viviane Cristina Cândido Multidisciplinaria (Ciencias Naturales y Exactas) 19 COVID Telemedicine teleconsultation remote consultation Objectives: In March/2020, our geriatric outpatient clinic implemented teleconsultation via telephone due to the COVID-19 pandemic. This study aimed to understand older patients’ perceptions of this experience through their narratives. Methods: A qualitative study with Thematic Oral History and thematic analysis. We conducted open-ended interviews in which older patients narrated their perceptions of this experience. Results: Twelve patients were interviewed from December/2021 to January/2022, and 2 themes emerged: older patients’ experience of teleconsultation and possibilities and challenges of telemedicine. Some patients did not identify the call as a teleconsultation. Regarding possibilities, patients reported satisfaction and convenience in specific circumstances. As for challenges, patients reported concerns about the effectiveness of communication and need for physical examination. Conclusion: Teleconsultation is well accepted, as long as situations that require face-to-face interactions are considered. Considering person-centered medicine, listening to the narratives of older people contributes to a better structuring of telemedicine services in geriatrics. 2023 artículo científico 2447-2115 https://www.redalyc.org/articulo.oa?id=739777812043 https://www.redalyc.org/journal/7397/739777812043/ https://www.redalyc.org/journal/7397/739777812043/html/ https://www.redalyc.org/journal/7397/739777812043/739777812043.epub https://www.redalyc.org/journal/7397/739777812043/movil https://doi.org/10.53886/gga.e0230030 en http://www.redalyc.org/revista.oa?id=7397 Geriatrics, Gerontology and Aging application/pdf Sociedade Brasileira de Geriatria e Gerontologia Geriatrics, Gerontology and Aging (Brasil) Vol.17 |
| title | Older people’s perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study |
| topic | Multidisciplinaria (Ciencias Naturales y Exactas) 19 COVID Telemedicine teleconsultation remote consultation |
| url | https://www.redalyc.org/articulo.oa?id=739777812043 https://www.redalyc.org/journal/7397/739777812043/ https://www.redalyc.org/journal/7397/739777812043/html/ https://www.redalyc.org/journal/7397/739777812043/739777812043.epub https://www.redalyc.org/journal/7397/739777812043/movil https://doi.org/10.53886/gga.e0230030 |