Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption
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| Format: | Artículo científico |
| Language: | en |
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Asociación Científica de Economía y Dirección de Empresas
2012
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| _version_ | 1876485824170688512 |
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| author | Daniel Belanche |
| author_facet | Daniel Belanche |
| contents | Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption Daniel Belanche Luis V. Casaló Carlos Flavián Economía y Finanzas Trust Time consciousness government services Environmental concern Technology Acceptance Model The Technology Acceptance Model (TAM) is considered one of the best frameworks to understand technology-related adoptions that can be extended and adapted to the different features of many diverse situations. This work analyzes the adoption of e-government services and proposes that trust and personal values contribute to better understand such adoption. Specifically, this study proposes an integration of trust into the TAM, due to the online context characteristics (i.e., uncertainty). In addition, since these services are provided to the whole citizenry, two personal values very much related to e-government advantages (citizens¿ time consciousness and environmental concern) are proposed as moderators of the aforementioned relationships. Results reveal the mediating role of trust into the TAM framework which is confirmed by a rival models analysis. Besides, citizens personal values moderate the influence of some antecedents of the intention to use e-government services, which suggests some interesting implications for public administration strategic marketing. 2012 artículo científico 1138-5758 https://www.redalyc.org/articulo.oa?id=80724032004 en http://www.redalyc.org/revista.oa?id=807 Cuadernos de Economía y Dirección de la Empresa application/pdf Asociación Científica de Economía y Dirección de Empresas Cuadernos de Economía y Dirección de la Empresa (España) Num.4 Vol.15 |
| format | Artículo científico |
| id | redalyc_80724032004 |
| institution | Redalyc |
| language | en |
| publishDate | 2012 |
| publisher | Asociación Científica de Economía y Dirección de Empresas |
| spellingShingle | Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption Daniel Belanche Economía y Finanzas Trust Time consciousness government services Environmental concern Technology Acceptance Model Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption Daniel Belanche Luis V. Casaló Carlos Flavián Economía y Finanzas Trust Time consciousness government services Environmental concern Technology Acceptance Model The Technology Acceptance Model (TAM) is considered one of the best frameworks to understand technology-related adoptions that can be extended and adapted to the different features of many diverse situations. This work analyzes the adoption of e-government services and proposes that trust and personal values contribute to better understand such adoption. Specifically, this study proposes an integration of trust into the TAM, due to the online context characteristics (i.e., uncertainty). In addition, since these services are provided to the whole citizenry, two personal values very much related to e-government advantages (citizens¿ time consciousness and environmental concern) are proposed as moderators of the aforementioned relationships. Results reveal the mediating role of trust into the TAM framework which is confirmed by a rival models analysis. Besides, citizens personal values moderate the influence of some antecedents of the intention to use e-government services, which suggests some interesting implications for public administration strategic marketing. 2012 artículo científico 1138-5758 https://www.redalyc.org/articulo.oa?id=80724032004 en http://www.redalyc.org/revista.oa?id=807 Cuadernos de Economía y Dirección de la Empresa application/pdf Asociación Científica de Economía y Dirección de Empresas Cuadernos de Economía y Dirección de la Empresa (España) Num.4 Vol.15 |
| title | Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption |
| topic | Economía y Finanzas Trust Time consciousness government services Environmental concern Technology Acceptance Model |
| url | https://www.redalyc.org/articulo.oa?id=80724032004 |