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| Format: | Artículo científico |
| Language: | en |
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Universidad del Norte
2018
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| Online Access: | https://www.redalyc.org/articulo.oa?id=81759552005 https://www.redalyc.org/journal/817/81759552005/ https://www.redalyc.org/journal/817/81759552005/html/ https://www.redalyc.org/journal/817/81759552005/81759552005.epub https://www.redalyc.org/journal/817/81759552005/movil |
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Table of Contents:
- Psychosocial triggers or facilitators and burnout syndrome in workers of grocery stores in Guadalajara, Mexico Carolina Aranda Beltrán Manuel Pando Moreno José Salazar Estrada Fátima Mares Hernández Salud Triggers facilitators Burnout syndrome Objective: To analyze the relationship among the triggers and facilitators variables of the influential psychosocial type with Burnout Syndrome in grocery store workers, in Guadalajara, Mexico.Material and methods: The study was cross-sectional and applied to 321 people working in grocery stores located in the municipality of Guadalajara, Jalisco. A sociodemographic and labor data questionnaire was applied for the evaluation of psychosocial variables and the Maslach Burnout Inventory scale (MBI-HSS) for the presence of Burnout Syndrome. Both descriptive and inferential analysis were included. Under informed consent the respondents accepted their participation voluntarily.Results: 64.2% of the population presented Burnout Syndrome. Emotional exhaustion was the most affected (59.9%). Several triggers and / or facilitators were associated with more than one burned dimension, specifically with the Emotional exhaustion dimension.Conclusions: Grocery stores are usually a family business. The people who work in them, depend on them to survive. They are a source of employment, tranquility and protection. Thus, working safely affirms a better life quality and customer service. 2018 artículo científico 0120-5552 https://www.redalyc.org/articulo.oa?id=81759552005 https://www.redalyc.org/journal/817/81759552005/ https://www.redalyc.org/journal/817/81759552005/html/ https://www.redalyc.org/journal/817/81759552005/81759552005.epub https://www.redalyc.org/journal/817/81759552005/movil 10.14482/sun.34.2.158.72 en http://www.redalyc.org/revista.oa?id=817 Salud Uninorte application/pdf Universidad del Norte Salud Uninorte (Colombia) Num.2 Vol.34