Impact of quality improvement tools on the performance of firms using different quality management systems
Fuente:
Redalyc
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Artículo científico |
| Sprache: | en |
| Veröffentlicht: |
Universidad Nacional de Colombia
2011
|
| Schlagworte: | |
| Online-Zugang: | |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| _version_ | 1876472821689876480 |
|---|---|
| author | Iñaki Heras |
| author_facet | Iñaki Heras |
| contents | Impact of quality improvement tools on the performance of firms using different quality management systems Iñaki Heras Frederic Marimon Martí Casadesús Administración y Contabilidad EFQM ISO 9001:2000 Quality improvement tools quality management models and systems This study compares the impact of quality management tools on the performance of organisations utilising the ISO 9001:2000 standard as a basis for a quality-management system and those utilising the EFQM model for this purpose. A survey is conducted among 107 experienced and independent quality-management assessors. The study finds that organisations with qualitymanagement systems based on the ISO 9001:2000 standard tend to use general-purpose qualitative tools, and that these do have a relatively positive impact on their general performance. In contrast, organisations adopting the EFQM model tend to use more specialised quantitative tools, which produce significant improvements in specific aspects of their performance. The findings of the study will enable organisations to choose the most effective quality-improvement tools for their particular quality strategy. 2011 artículo científico 0121-5051 https://www.redalyc.org/articulo.oa?id=81822807014 en http://www.redalyc.org/revista.oa?id=818 INNOVAR. Revista de Ciencias Administrativas y Sociales application/pdf Universidad Nacional de Colombia INNOVAR. Revista de Ciencias Administrativas y Sociales (Colombia) Num.42 Vol.21 |
| format | Artículo científico |
| id | redalyc_81822807014 |
| institution | Redalyc |
| language | en |
| publishDate | 2011 |
| publisher | Universidad Nacional de Colombia |
| spellingShingle | Impact of quality improvement tools on the performance of firms using different quality management systems Iñaki Heras Administración y Contabilidad EFQM ISO 9001:2000 Quality improvement tools quality management models and systems Impact of quality improvement tools on the performance of firms using different quality management systems Iñaki Heras Frederic Marimon Martí Casadesús Administración y Contabilidad EFQM ISO 9001:2000 Quality improvement tools quality management models and systems This study compares the impact of quality management tools on the performance of organisations utilising the ISO 9001:2000 standard as a basis for a quality-management system and those utilising the EFQM model for this purpose. A survey is conducted among 107 experienced and independent quality-management assessors. The study finds that organisations with qualitymanagement systems based on the ISO 9001:2000 standard tend to use general-purpose qualitative tools, and that these do have a relatively positive impact on their general performance. In contrast, organisations adopting the EFQM model tend to use more specialised quantitative tools, which produce significant improvements in specific aspects of their performance. The findings of the study will enable organisations to choose the most effective quality-improvement tools for their particular quality strategy. 2011 artículo científico 0121-5051 https://www.redalyc.org/articulo.oa?id=81822807014 en http://www.redalyc.org/revista.oa?id=818 INNOVAR. Revista de Ciencias Administrativas y Sociales application/pdf Universidad Nacional de Colombia INNOVAR. Revista de Ciencias Administrativas y Sociales (Colombia) Num.42 Vol.21 |
| title | Impact of quality improvement tools on the performance of firms using different quality management systems |
| topic | Administración y Contabilidad EFQM ISO 9001:2000 Quality improvement tools quality management models and systems |
| url | https://www.redalyc.org/articulo.oa?id=81822807014 |