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Bibliographic Details
Main Author: Natalia Araujo Pacheco
Format: Artículo científico
Language:en
Published: Associação Nacional de Pós-Graduação e Pesquisa em Administração 2019
Subjects:
Administración y Contabilidad
service failure
dissatisfaction
service recovery
Perceived control
causal attribution
Online Access:https://www.redalyc.org/articulo.oa?id=84160330003
https://www.redalyc.org/journal/841/84160330003/
https://www.redalyc.org/journal/841/84160330003/html/
https://www.redalyc.org/journal/841/84160330003/84160330003.epub
https://www.redalyc.org/journal/841/84160330003/movil
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Internet

https://www.redalyc.org/articulo.oa?id=84160330003
https://www.redalyc.org/journal/841/84160330003/
https://www.redalyc.org/journal/841/84160330003/html/
https://www.redalyc.org/journal/841/84160330003/84160330003.epub
https://www.redalyc.org/journal/841/84160330003/movil

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