:: Library Catalog

Buchumschlag

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	Natalia Araujo Pacheco
Format:	Artículo científico
Sprache:	en
Veröffentlicht:	Associação Nacional de Pós-Graduação e Pesquisa em Administração 2019
Schlagworte:	Administración y Contabilidad service failure dissatisfaction service recovery Perceived control causal attribution
Online-Zugang:	https://www.redalyc.org/articulo.oa?id=84160330003 https://www.redalyc.org/journal/841/84160330003/ https://www.redalyc.org/journal/841/84160330003/html/ https://www.redalyc.org/journal/841/84160330003/84160330003.epub https://www.redalyc.org/journal/841/84160330003/movil
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Ähnliche Einträge

THE EFFECT OF CAUSAL ATTRIBUTION ON A SERVICE FAILURE MODEL
von: Giuliana Isabella
Veröffentlicht: (2022)

Perceived service quality in electronic commerce: An application
von: Edison Jair Duque-Oliva
Veröffentlicht: (2011)

The influence of customer participation and convenience on customer satisfaction: a multiple mediation
von: Álan Andrew de Souza
Veröffentlicht: (2023)

Hedonic analysis of cell phones sold with post-paid service plans in Brazil
von: Rodrigo de Santi
Veröffentlicht: (2012)

The Construction of Organizational Identity: Discourses on a Brazilian Private Railroad
von: Mariana Mayumi Pereira de Souza
Veröffentlicht: (2008)

Factors influencing Brazilian sugar and ethanol refineries’ failure
von: Susan Yuko Higashi
Veröffentlicht: (2023)

Satisfaction and Dissatisfaction on Uber and Taxi Services
von: Danielle Lisboa da Motta de Almeida
Veröffentlicht: (2021)

Relationship between perceived organizational support and work engagement in Mexican workers.
von: Cristian Jonathan Ortiz-Isabeles
Veröffentlicht: (2021)

Details of the analytic hierarchy process technique for the evaluation of health insurance companies
von: Dewey Wollmann
Veröffentlicht: (2014)

Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale
von: Marina Figueiredo Moreira
Veröffentlicht: (2016)

ACTIVE DRIVERS OF ADOPTION OF INTERNET BANKING
von: Pankaj Yadav
Veröffentlicht: (2016)

Organizational support perceived in Mexican workers in the service sector
von: Cristian Jonathan Ortiz-Isabeles
Veröffentlicht: (2022)

Diferencias en las atribuciones causales del rendimiento académico en alumnos de secundaria con dificultades de aprendizaje en función del tipo de dificultad y de su participación en otras actividades gratificantes
von: Ariel Cuadro
Veröffentlicht: (2023)

A Study of Causal Attributions for Success and Failure in Mathematics among Brazilian Students
von: Evely Boruchovitch
Veröffentlicht: (2004)

The Students' Academic Performance at the Conservatory of Music: A Structural Model from the Motivational Variables
von: Francisco P. Holgado
Veröffentlicht: (2013)

Perceived value of organizational foresight processes: effects of the illusion of control and individual foresight
von: Natália Borges
Veröffentlicht: (2021)

Authorization Control in Collaborative Healthcare Systems
von: Daisy Daiqin He
Veröffentlicht: (2009)

THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
von: Danilo Magno Marchiori
Veröffentlicht: (2016)

The value perceived and the sacrifice perceived by vegetarian food consumers
von: Rhaimá Aparecida Mendonça da Costa Birchal
Veröffentlicht: (2018)

The service quality assessment in the banking services context
von: Juan Carlos Mayo Alegre
Veröffentlicht: (2020)

ATC-PSQUAL scale: A proposal to measure perceived quality of the Air Traffic Control Service
von: Edison Jair Duque-Oliva
Veröffentlicht: (2011)

Purchase Intention of SUV Category Automobiles: Determinant Factors from the Customer Perspective
von: Luciene Eberle
Veröffentlicht: (2021)

Fault-Tolerance and Load-Balance Tradeoff in a Distributed Storage System
von: Moisés Quezada Naquid
Veröffentlicht: (2010)

Waste management through a waste bank based on entrepreneurial readiness in Ngalang Village
von: Mulasari, Surahma Asti, et al.
Veröffentlicht: (2025)

Psychometric Properties of the Causal Attributions Scale for Reading Comprehension
von: Adriana Satico Ferraz
Veröffentlicht: (2023)

Capabilities for service innovation: Bibliometric analysis and directions for future research
von: Rafael T. Crispim
Veröffentlicht: (2022)

Structuring of an evaluation model of informational services in a library of an educational institution
von: Cláudia Osvaldina dos Passos Cavalcanti
Veröffentlicht: (2023)

Digitalization of the Consultancy Sector: Internal and external drivers and Facilitators
von: Pedro Brazo
Veröffentlicht: (2023)

The Modes of Provision of Prison Services in a Comparative Perspective
von: Sandro Cabral
Veröffentlicht: (2008)

Challenges and Motivations for the Development of an Intrapreneurship Initiative in a Public University
von: Carla Patricia da Silva Souza
Veröffentlicht: (2017)

CONTEMPORARY MARKETING PRACTICES APPROACHES IN THE PROFESSIONAL SERVICES INDUSTRY IN BRAZIL
von: Lenoir Hoeckesfeld
Veröffentlicht: (2020)

Challenging the Uppsala Internationalization Model: a Contingent Approach to the Internationalization of Services
von: Jorge Carneiro
Veröffentlicht: (2008)

Innovation in justice: co-production, competence and user satisfaction in judicial mediation
von: Janaina Angelina Teixeira
Veröffentlicht: (2020)

ELECTRONIC TECHNICAL ASSISTANCE SERVICES QUALITY: MEDIATION ROLE OF BRAND IMAGE AND SATISFACTION ON REPURCHASE INTENTION
von: Renan Araújo Vieira
Veröffentlicht: (2022)

Dynamic of Innovation in Services for Consumers at the Bottom of the Pyramid
von: Gibson Meira Oliveira
Veröffentlicht: (2017)

The absence of response of organizations to changing business environment conditions: a complex management problem
von: Luz Esperanza Bohórquez Arévalo
Veröffentlicht: (2016)

Services in product-oriented companies: past, present, and future
von: Heiko Gebauer
Veröffentlicht: (2016)

The Influence of Perceived Ease of use and Perceived Usefulness on the Decision to Use the Wondr by BNI Application with Perceived Trust as a Moderating Variable on BNI Customers in Palembang City
von: Achmad Rizki Ade Nugraha, et al.
Veröffentlicht: (2026)

Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality
von: Tharcisio Alexandrino Caldeira
Veröffentlicht: (2021)

EVALUATING HIGHER EDUCATION INSTITUTIONS THROUGH AGENCY AND RESOURCES -CAPABILITIES THEORIES. A MODEL FOR MEASURING THE PERCEIVED QUALITY OF SERVICE
von: José G. Vargas Hernández
Veröffentlicht: (2016)