Online Consumer Trust: Trends in Research
Fuente:
Redalyc
Saved in:
| Main Author: | |
|---|---|
| Format: | Artículo científico |
| Language: | en |
| Published: |
Universidad Alberto Hurtado
2017
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1876432751129788416 |
|---|---|
| author | Antonina Bauman |
| author_facet | Antonina Bauman |
| contents | Online Consumer Trust: Trends in Research Antonina Bauman Reinhard Bachmann Ingeniería Online trust research trends literature review This paper presents the literature review of studies published in 2004-2014 (Web 2.0 period) in the area of consumer online trust. Based on the content analysis of 138 papers, this study highlights three major research themes: (1) trust models, (2) technological, and (3) social factors impacting online trust. It also explores topics in each major theme found in direct studies of online consumer trust. Since this literature review uses the concept-centric approach, it points out not only the major trends in research but also three understudied areas: (1) green trust, (2) trust recovery, and (3) the role of ethics in developing online trust. 2017 artículo científico 0718-2724 https://www.redalyc.org/articulo.oa?id=84752276008 en http://www.redalyc.org/revista.oa?id=847 Journal of Technology Management & Innovation application/pdf Universidad Alberto Hurtado Journal of Technology Management & Innovation (Chile) Num.2 Vol.12 |
| format | Artículo científico |
| id | redalyc_84752276008 |
| institution | Redalyc |
| language | en |
| publishDate | 2017 |
| publisher | Universidad Alberto Hurtado |
| spellingShingle | Online Consumer Trust: Trends in Research Antonina Bauman Ingeniería Online trust research trends literature review Online Consumer Trust: Trends in Research Antonina Bauman Reinhard Bachmann Ingeniería Online trust research trends literature review This paper presents the literature review of studies published in 2004-2014 (Web 2.0 period) in the area of consumer online trust. Based on the content analysis of 138 papers, this study highlights three major research themes: (1) trust models, (2) technological, and (3) social factors impacting online trust. It also explores topics in each major theme found in direct studies of online consumer trust. Since this literature review uses the concept-centric approach, it points out not only the major trends in research but also three understudied areas: (1) green trust, (2) trust recovery, and (3) the role of ethics in developing online trust. 2017 artículo científico 0718-2724 https://www.redalyc.org/articulo.oa?id=84752276008 en http://www.redalyc.org/revista.oa?id=847 Journal of Technology Management & Innovation application/pdf Universidad Alberto Hurtado Journal of Technology Management & Innovation (Chile) Num.2 Vol.12 |
| title | Online Consumer Trust: Trends in Research |
| topic | Ingeniería Online trust research trends literature review |
| url | https://www.redalyc.org/articulo.oa?id=84752276008 |