Turnover in the hospitality industry: can reciprocity solve the problem?
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| Format: | Artículo científico |
| Sprache: | en |
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Universidad de La Laguna
2013
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| author | Guglielmo Faldetta |
| author_facet | Guglielmo Faldetta |
| contents | Turnover in the hospitality industry: can reciprocity solve the problem? Guglielmo Faldetta Vincenzo Fasone Carmelo Provenzano Estudios de Turismo Turnover workplace reciprocity hospitality industry employment relationship Turnover is one of the major problems for the hospitality industry, with many negative impacts on the organizations. Human resources management practices, in particular organizational commitment and job satisfaction, are often indicated as possible instruments to make turnover rates lower. Reciprocity could be a powerful instrument of governance of the employment relationship. When employees perceive their employers’ sincere commitment to them exceeding their expectations, the employees will be more likely to demonstrate stronger commitment to their organizations. The main aim of this theoretical article is to show how reciprocity can strengthen the employment relationship, so increasing job satisfaction and commitment, and so contributing to decrease turnover rates. 2013 artículo científico 1695-7121 https://www.redalyc.org/articulo.oa?id=88128724006 en http://www.redalyc.org/revista.oa?id=881 PASOS. Revista de Turismo y Patrimonio Cultural application/pdf Universidad de La Laguna PASOS. Revista de Turismo y Patrimonio Cultural (España) Num.4 Vol.11 |
| format | Artículo científico |
| id | redalyc_88128724006 |
| institution | Redalyc |
| language | en |
| publishDate | 2013 |
| publisher | Universidad de La Laguna |
| spellingShingle | Turnover in the hospitality industry: can reciprocity solve the problem? Guglielmo Faldetta Estudios de Turismo Turnover workplace reciprocity hospitality industry employment relationship Turnover in the hospitality industry: can reciprocity solve the problem? Guglielmo Faldetta Vincenzo Fasone Carmelo Provenzano Estudios de Turismo Turnover workplace reciprocity hospitality industry employment relationship Turnover is one of the major problems for the hospitality industry, with many negative impacts on the organizations. Human resources management practices, in particular organizational commitment and job satisfaction, are often indicated as possible instruments to make turnover rates lower. Reciprocity could be a powerful instrument of governance of the employment relationship. When employees perceive their employers’ sincere commitment to them exceeding their expectations, the employees will be more likely to demonstrate stronger commitment to their organizations. The main aim of this theoretical article is to show how reciprocity can strengthen the employment relationship, so increasing job satisfaction and commitment, and so contributing to decrease turnover rates. 2013 artículo científico 1695-7121 https://www.redalyc.org/articulo.oa?id=88128724006 en http://www.redalyc.org/revista.oa?id=881 PASOS. Revista de Turismo y Patrimonio Cultural application/pdf Universidad de La Laguna PASOS. Revista de Turismo y Patrimonio Cultural (España) Num.4 Vol.11 |
| title | Turnover in the hospitality industry: can reciprocity solve the problem? |
| topic | Estudios de Turismo Turnover workplace reciprocity hospitality industry employment relationship |
| url | https://www.redalyc.org/articulo.oa?id=88128724006 |