Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
Fuente:
Redalyc
Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Artículo científico |
| Langue: | en |
| Publié: |
Universidad de Talca
2011
|
| Sujets: | |
| Accès en ligne: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
| _version_ | 1876473801157378048 |
|---|---|
| author | Adamantia Pateli |
| author_facet | Adamantia Pateli |
| contents | Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration Adamantia Pateli Sofia Philippidou Multidisciplinaria (Ciencias Naturales y Exactas) Multi Greece government Integration agency collaboration A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and process-oriented change of governmental organizations, with the objective of getting them to run more efficiently. Adopting this perspective, this paper revisits a well-established business process change (BPC) methodology for the public sector and applies it to analyse the Greek initiative of Citizens Service Centers (CSCs) towards a one-stop hybrid (physical and electronic) government model. Considering the particularities of public organizations, we position our research as dealing fundamentally with ex-ante planned incremental changes at the micro level, being part of either a revolutionary or evolutionary transformation program at the macro level. We argue in favor of extending the six stages of the initially prescribed BPC methodology with an additional stage, named 'institutionalize change'. This serves the need of applying BPC to implement changes that enable multi-agency collaboration at a national level. 2011 artículo científico 0718-1876 https://www.redalyc.org/articulo.oa?id=96518823009 en http://www.redalyc.org/revista.oa?id=965 Journal of Theoretical and Applied Electronic Commerce Research application/pdf Universidad de Talca Journal of Theoretical and Applied Electronic Commerce Research (Chile) Num.1 Vol.6 |
| format | Artículo científico |
| id | redalyc_96518823009 |
| institution | Redalyc |
| language | en |
| publishDate | 2011 |
| publisher | Universidad de Talca |
| spellingShingle | Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration Adamantia Pateli Multidisciplinaria (Ciencias Naturales y Exactas) Multi Greece government Integration agency collaboration Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration Adamantia Pateli Sofia Philippidou Multidisciplinaria (Ciencias Naturales y Exactas) Multi Greece government Integration agency collaboration A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and process-oriented change of governmental organizations, with the objective of getting them to run more efficiently. Adopting this perspective, this paper revisits a well-established business process change (BPC) methodology for the public sector and applies it to analyse the Greek initiative of Citizens Service Centers (CSCs) towards a one-stop hybrid (physical and electronic) government model. Considering the particularities of public organizations, we position our research as dealing fundamentally with ex-ante planned incremental changes at the micro level, being part of either a revolutionary or evolutionary transformation program at the macro level. We argue in favor of extending the six stages of the initially prescribed BPC methodology with an additional stage, named 'institutionalize change'. This serves the need of applying BPC to implement changes that enable multi-agency collaboration at a national level. 2011 artículo científico 0718-1876 https://www.redalyc.org/articulo.oa?id=96518823009 en http://www.redalyc.org/revista.oa?id=965 Journal of Theoretical and Applied Electronic Commerce Research application/pdf Universidad de Talca Journal of Theoretical and Applied Electronic Commerce Research (Chile) Num.1 Vol.6 |
| title | Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration |
| topic | Multidisciplinaria (Ciencias Naturales y Exactas) Multi Greece government Integration agency collaboration |
| url | https://www.redalyc.org/articulo.oa?id=96518823009 |