How to Use Qualitative Research to Design a Managerially Useful E-Service Questionnaire
Fuente:
Redalyc
Guardado en:
| Autor principal: | John R. Rossiter |
|---|---|
| Formato: | Artículo científico |
| Lenguaje: | en |
| Publicado: |
Universidad de Talca
2012
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING IN DRUG DESIGN
por: Aleena, et al.
Publicado: (2025)
por: Aleena, et al.
Publicado: (2025)
Service and Document Based Interoperability for European eCustoms Solutions
por: Tobias Vogel
Publicado: (2008)
por: Tobias Vogel
Publicado: (2008)
The Mobile Agility Framework: An Exploratory Study of Mobile Technology Enhancing Organizational Agility
por: Vlad Krotov
Publicado: (2015)
por: Vlad Krotov
Publicado: (2015)
CRM as a support for knowledge management and customer relationship
por: Silvana Toriani
Publicado: (2011)
por: Silvana Toriani
Publicado: (2011)
An integrated methodology for customer relationship management customization
por: Ricardo Colomo Palacios
Publicado: (2007)
por: Ricardo Colomo Palacios
Publicado: (2007)
Applying a Multicriteria Satisfaction Analysis Approach Based on User Preferences to Rank Usability Attributes in E-tourism Websites
por: Rami Muhtaseb
Publicado: (2012)
por: Rami Muhtaseb
Publicado: (2012)
Customer Knowledge Management Application in Gaining Organization’s Competitive Advantage in Electronic Commerce
por: Bahman Aghamirian
Publicado: (2015)
por: Bahman Aghamirian
Publicado: (2015)
Preference Analysis and Default Optimization in Web-based Product Configuration Systems
por: Reinhold Decker
Publicado: (2009)
por: Reinhold Decker
Publicado: (2009)
O efeito da implementação dos sistemas ERP e CRM na satisfação dos clientes
por: Reginaldo Pereira da Silva
Publicado: (2020)
por: Reginaldo Pereira da Silva
Publicado: (2020)
Appraisal of the Use of Public Relations in Promoting Microfinance Banking Services in Enugu State
por: Ochi, Chinenye Modesta
Publicado: (2026)
por: Ochi, Chinenye Modesta
Publicado: (2026)
The Effects of Purchaser Service Management on Business Development
por: Dr. Gift Ugwe Roman
Publicado: (2025)
por: Dr. Gift Ugwe Roman
Publicado: (2025)
Humanizing Customer Relationships in the Digital Era: The Evolution of CRM
por: S, Sujithra, et al.
Publicado: (2025)
por: S, Sujithra, et al.
Publicado: (2025)
The evolution of Neoproterozoic magmatism in Southernmost Brazil: shoshonitic, high-K tholeiitic and silica-saturated, sodic alkaline volcanism in post-collisional basins
por: Carlos A. Sommer
Publicado: (2006)
por: Carlos A. Sommer
Publicado: (2006)
Environmental Consciousness and Adoption of Green Banking Services
por: Akhila Kandaramath Hariharan
Publicado: (2025)
por: Akhila Kandaramath Hariharan
Publicado: (2025)
RELATIONAL MARKETING IN MASS MARKETING. THEORY OR ACTUAL PRACTICE?
por: José Luis Wakabayashi
Publicado: (2012)
por: José Luis Wakabayashi
Publicado: (2012)
CUSTOMER SERVICES AND SATISFACTION LEVEL AT HDFC BANK
por: International Journal of Technovation and Business Insights
Publicado: (2026)
por: International Journal of Technovation and Business Insights
Publicado: (2026)
Customer Relationship Management y captación de clientes en JMA Soluciones, San Isidro 2020
por: Marizza Nova Sanca Vergara
Publicado: (2021)
por: Marizza Nova Sanca Vergara
Publicado: (2021)
ESCALA DE AFRONTAMIENTO DEL ESTRÉS ACADÉMICO (A-CEA)
por: Ramón G. Cabanach
Publicado: (2010)
por: Ramón G. Cabanach
Publicado: (2010)
Initial study on natural fibers for use in concrete mixes as a sustainable materials alternative
por: Josué D. Batallas
Publicado: (2024)
por: Josué D. Batallas
Publicado: (2024)
CUSTOMER SATISFACTION IN DIGITAL BANKING SECTOR IN VIETNAM: A META-CASE APPROACH
por: Phan Minh Duc
Publicado: (2022)
por: Phan Minh Duc
Publicado: (2022)
Psychometric Properties of a New Scale to Measure Patience
por: Cirilo Humberto García-Cadena
Publicado: (2024)
por: Cirilo Humberto García-Cadena
Publicado: (2024)
MANAGEMENT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TECHNOLOGICAL ATTRIBUTES IN BRAZIL: A B2B RELATIONSHIP IN THE SOFT-WARE-MEDIA DEVELOPMENT SECTOR
por: Flávio Régio Brambilla
Publicado: (2014)
por: Flávio Régio Brambilla
Publicado: (2014)
Toward a Valid Measure of E-Retailing Service Quality
por: John R. Rossiter
Publicado: (2007)
por: John R. Rossiter
Publicado: (2007)
Knowledge Management on the implementation of a CRM Project: A Case Study
por: Pedro Rodriguês
Publicado: (2013)
por: Pedro Rodriguês
Publicado: (2013)
Geochemistry and petrogenesis of post-collisional ultrapotassic syenites and granites from southernmost Brazil: the Piquiri Syenite Massif
por: Lauro V.S. Nardi
Publicado: (2008)
por: Lauro V.S. Nardi
Publicado: (2008)
LDLc OXIDADA EN MUJERES POST-MENOPÁUSICAS COMO MARCADOR DE RIESGO CARDIOVASCULAR
por: MARLA PAREDES
Publicado: (2005)
por: MARLA PAREDES
Publicado: (2005)
Innovation and Customer Retention in the Ghanaian telecommunication industry
por: Daniel Asante Kyei
Publicado: (2017)
por: Daniel Asante Kyei
Publicado: (2017)
Assessment of Extended E-S-Qual Model in an M-Commerce Setting
por: Dastane, Omkar, et al.
Publicado: (2025)
por: Dastane, Omkar, et al.
Publicado: (2025)
Integration of AI into CRM for Effective U.S. healthcare and pharmaceutical marketing
por: Unanah, Onyekachukwu Victor, et al.
Publicado: (2025)
por: Unanah, Onyekachukwu Victor, et al.
Publicado: (2025)
, Customer Trust, Experience, and Repurchase Intention in Online Retail (Alfagift, Indonesia)
por: Samsul Bahri, Ronny, et al.
Publicado: (2025)
por: Samsul Bahri, Ronny, et al.
Publicado: (2025)
Evaluation of quality of service: real case in the hotel fitness center
por: Natália de Almeida Ferraz
Publicado: (2018)
por: Natália de Almeida Ferraz
Publicado: (2018)
Does Customer Value-oriented Management Influence Financial Results? A Supplierís Perspective
por: Leslier Valenzuela Fernández
Publicado: (2017)
por: Leslier Valenzuela Fernández
Publicado: (2017)
Characteristics of instruments of functional assessment in the elderly persons living within the community in Brazil
por: Adriana Letícia de Andrade Silva
Publicado: (2008)
por: Adriana Letícia de Andrade Silva
Publicado: (2008)
Sharia Governance, Islamic Leadership, and Customer Religiosity in En- hancing Value Co-Creation: The Mediating Role of Customer Commitment in Islamic Financial Institutions
por: Khristiana, Yenni, et al.
Publicado: (2026)
por: Khristiana, Yenni, et al.
Publicado: (2026)
CUSTOMER LOYALTY MODEL: THE MEDIATION ROLE OF SATISFACTION AND WORD OF MOUTH ON OPERATIONAL EXCELLENCE AND CUSTOMER EXPERIENCE
por: Floyd Andrew Jonathans, et al.
Publicado: (2026)
por: Floyd Andrew Jonathans, et al.
Publicado: (2026)
Recasting the Customer Experience in Today’s Omni-channel Environment
por: Iguácel Melero
Publicado: (2016)
por: Iguácel Melero
Publicado: (2016)
SAP CRM and SD Applications: Transforming operations in the CPG Industry
por: Arvapalli, Sreenu
Publicado: (2025)
por: Arvapalli, Sreenu
Publicado: (2025)
CRM Adoption in a Higher Education Institution
por: Guy-Emmanuel Rigo
Publicado: (2016)
por: Guy-Emmanuel Rigo
Publicado: (2016)
The Marine Science Library, Resource Center : poster presentation
por: DeHart, Liz, et al.
Publicado: ()
por: DeHart, Liz, et al.
Publicado: ()
CREATIVE DESIGN: AN INTEGRAL ASPECT OF INNOVATION IN INDUSTRIAL DESIGN AND TECHNOLOGY
por: Yohanna Ogbu Egiri
Publicado: (2015)
por: Yohanna Ogbu Egiri
Publicado: (2015)
Ejemplares similares
-
ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING IN DRUG DESIGN
por: Aleena, et al.
Publicado: (2025) -
Service and Document Based Interoperability for European eCustoms Solutions
por: Tobias Vogel
Publicado: (2008) -
The Mobile Agility Framework: An Exploratory Study of Mobile Technology Enhancing Organizational Agility
por: Vlad Krotov
Publicado: (2015) -
CRM as a support for knowledge management and customer relationship
por: Silvana Toriani
Publicado: (2011) -
An integrated methodology for customer relationship management customization
por: Ricardo Colomo Palacios
Publicado: (2007)