The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal
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| Format: | Artículo científico |
| Sprache: | en |
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Universidade de São Paulo
2016
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| _version_ | 1876437905333813248 |
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| author | Isabela Neves Ferraz |
| author_facet | Isabela Neves Ferraz |
| contents | The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal Isabela Neves Ferraz Nathália de Melo Santos Administración y Contabilidad Performance Bibliometrics Innovation in services Interest in the theme of service innovation has a direct impact on the increase of studies on the subject in organizational research, especially in the sense of understanding the performance of innovations and how they contribute to better firm performance. In this context, the main purpose of this article is to present the scenario of studies that address the concepts of innovation in services and performance in conjunction with organizational research. For this, a bibliometric study was carried out with journals of administration with impact factors greater than or equal to 0.8. The analysi s of 61 publications showed that the articles – in most part – were empirical, cross-sectional, and quantitative, with data collection source based on questionnaires and data analysis with inferential statistics. The Service Industries Journal and the Journal of Business Research published the most literature on the subject, and three universities in Taiwan had the highest number of articles published by authors linked to them. The studies mainly focus on clusters, the theme of strategy, and issues such as market orientation, performance, management, and product development. Having analyzed the references, the diversity found allows for the affirmation that there is no consolidated theoretical framework being used by the articles. Future research agendas are proposed, highlighting the need for investigations that consider the customer in the relationship betwee n service innovation and performance, as well as longitudinal and mixed studies that triangulate data collection sources. 2016 artículo científico 1809-2039 https://www.redalyc.org/articulo.oa?id=97350436004 en http://www.redalyc.org/revista.oa?id=973 RAI - Revista de Administração e Inovação application/pdf Universidade de São Paulo RAI - Revista de Administração e Inovação (Brasil) Num.4 Vol.13 |
| format | Artículo científico |
| id | redalyc_97350436004 |
| institution | Redalyc |
| language | en |
| publishDate | 2016 |
| publisher | Universidade de São Paulo |
| spellingShingle | The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal Isabela Neves Ferraz Administración y Contabilidad Performance Bibliometrics Innovation in services The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal Isabela Neves Ferraz Nathália de Melo Santos Administración y Contabilidad Performance Bibliometrics Innovation in services Interest in the theme of service innovation has a direct impact on the increase of studies on the subject in organizational research, especially in the sense of understanding the performance of innovations and how they contribute to better firm performance. In this context, the main purpose of this article is to present the scenario of studies that address the concepts of innovation in services and performance in conjunction with organizational research. For this, a bibliometric study was carried out with journals of administration with impact factors greater than or equal to 0.8. The analysi s of 61 publications showed that the articles – in most part – were empirical, cross-sectional, and quantitative, with data collection source based on questionnaires and data analysis with inferential statistics. The Service Industries Journal and the Journal of Business Research published the most literature on the subject, and three universities in Taiwan had the highest number of articles published by authors linked to them. The studies mainly focus on clusters, the theme of strategy, and issues such as market orientation, performance, management, and product development. Having analyzed the references, the diversity found allows for the affirmation that there is no consolidated theoretical framework being used by the articles. Future research agendas are proposed, highlighting the need for investigations that consider the customer in the relationship betwee n service innovation and performance, as well as longitudinal and mixed studies that triangulate data collection sources. 2016 artículo científico 1809-2039 https://www.redalyc.org/articulo.oa?id=97350436004 en http://www.redalyc.org/revista.oa?id=973 RAI - Revista de Administração e Inovação application/pdf Universidade de São Paulo RAI - Revista de Administração e Inovação (Brasil) Num.4 Vol.13 |
| title | The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal |
| topic | Administración y Contabilidad Performance Bibliometrics Innovation in services |
| url | https://www.redalyc.org/articulo.oa?id=97350436004 |