Chatbots Using Positive Emojis Are Good? Exploring the Impact of Chatbots' Use of Positive Emojis on Customer Responses

Fuente: Wiley Open Access
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Bibliographic Details
Main Authors: Chenze Xie, Junhong Zhu, Yuguang Xie, Junhui Yan, Changyong Liang
Format: Artículo Open Access
Published: Wiley 2025
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