Unraveling the Impact of Workplace External Interruptions: A Comprehensive Daily Diary Analysis of Dysfunctional Consequences of Receiving Calls
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Wiley
2025
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| _version_ | 1867006117936103424 |
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| author | Tuba Ghani Javaria Abbas Nosheen Sarwat |
| author_facet | Tuba Ghani Javaria Abbas Nosheen Sarwat Tuba Ghani Javaria Abbas Nosheen Sarwat |
| collection | Wiley Open Access |
| contents | Unraveling the Impact of Workplace External Interruptions: A Comprehensive Daily Diary Analysis of Dysfunctional Consequences of Receiving Calls Tuba Ghani Javaria Abbas Nosheen Sarwat Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration ABSTRACT Mobile devices have become gradually pervasive in our surroundings, and the urge to stay connected with others via phone calls is progressively typical for many employees during the workday. This study investigated how receiving calls at the workplace as an external interruption influences perceptions of work‐family conflicts and procrastination at work. Receiving calls as a workplace external interruption delays the attentional and behavioural focus of employees on the main tasks. Based on action regulation theory and empirical evidence, it is proposed that time pressure positively mediated the relationship between receiving calls as a source of workplace external interruption and performance outcome (procrastination) and well‐being outcome (work‐family conflicts). Data were gathered from 218 employees through a 10‐consecutive‐day diary study (four measurements taken daily: one during noon, one during the afternoon and two in the evening). Multilevel analyses exhibited that the time pressure mediation effects were supported for procrastination at work and work‐family conflicts. These outcomes revealed that receiving calls is the source of workplace external interruption that increases time pressure and has a significant impact on work‐family conflicts and procrastination at work. 10.1002/cjas.70013 http://onlinelibrary.wiley.com/termsAndConditions#vor |
| doi_str_mv | 10.1002/cjas.70013 |
| format | Artículo Open Access |
| id | wiley_oa_10_1002_cjas_70013 |
| institution | Wiley Open Access |
| license_str_mv | http://onlinelibrary.wiley.com/termsAndConditions#vor |
| publishDate | 2025 |
| publisher | Wiley |
| record_format | wiley_oa |
| spellingShingle | Unraveling the Impact of Workplace External Interruptions: A Comprehensive Daily Diary Analysis of Dysfunctional Consequences of Receiving Calls Tuba Ghani Javaria Abbas Nosheen Sarwat Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration Unraveling the Impact of Workplace External Interruptions: A Comprehensive Daily Diary Analysis of Dysfunctional Consequences of Receiving Calls Tuba Ghani Javaria Abbas Nosheen Sarwat Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration ABSTRACT Mobile devices have become gradually pervasive in our surroundings, and the urge to stay connected with others via phone calls is progressively typical for many employees during the workday. This study investigated how receiving calls at the workplace as an external interruption influences perceptions of work‐family conflicts and procrastination at work. Receiving calls as a workplace external interruption delays the attentional and behavioural focus of employees on the main tasks. Based on action regulation theory and empirical evidence, it is proposed that time pressure positively mediated the relationship between receiving calls as a source of workplace external interruption and performance outcome (procrastination) and well‐being outcome (work‐family conflicts). Data were gathered from 218 employees through a 10‐consecutive‐day diary study (four measurements taken daily: one during noon, one during the afternoon and two in the evening). Multilevel analyses exhibited that the time pressure mediation effects were supported for procrastination at work and work‐family conflicts. These outcomes revealed that receiving calls is the source of workplace external interruption that increases time pressure and has a significant impact on work‐family conflicts and procrastination at work. 10.1002/cjas.70013 http://onlinelibrary.wiley.com/termsAndConditions#vor |
| title | Unraveling the Impact of Workplace External Interruptions: A Comprehensive Daily Diary Analysis of Dysfunctional Consequences of Receiving Calls |
| topic | Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration |
| url | https://onlinelibrary.wiley.com/doi/10.1002/cjas.70013 |