Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective

Fuente: Wiley Open Access

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Bibliographic Details
Main Authors:	Wilson Ozuem, Silvia Ranfagni, Michelle Willis, Giada Salvietti, Kerry Howell
Format:	Artículo Open Access
Published:	Wiley 2024
Subjects:	Psychology & Marketing
Online Access:	Acceder al recurso
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