Imagen de Portada

CUSTOMER LOYALTY MODEL: THE MEDIATION ROLE OF SATISFACTION AND WORD OF MOUTH ON OPERATIONAL EXCELLENCE AND CUSTOMER EXPERIENCE

Fuente: Zenodo

Guardado en:

Detalles Bibliográficos
Autores principales:	Floyd Andrew Jonathans, Sri Wahyuni
Formato:	Recurso digital
Publicado:	Zenodo 2026
Materias:	Operational Excellence Customer Experience Satisfaction Word of Mouth Customer Loyalty PLS-SEM.
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

CUSTOMER SERVICES AND SATISFACTION LEVEL AT HDFC BANK
por: International Journal of Technovation and Business Insights
Publicado: (2026)

THE IMPACT OF PRODUCT QUALITY, SERVICE QUALITY, AND CUSTOMER LOYALTY PROGRAM PERCEPTION ON RETAIL CUSTOMER ATTITUDE
por: Ricko Achmadi Putra
Publicado: (2017)

CHATBOTS AS DRIVERS OF CUSTOMER LOYALTY IN THE DIGITAL AGE
por: Najimova, Baxtigul
Publicado: (2026)

Assessment of Extended E-S-Qual Model in an M-Commerce Setting
por: Dastane, Omkar, et al.
Publicado: (2025)

EVALUATING FACILITY QUALITY AND ITS EFFECT ON CUSTOMER SATISFACTION AT SATRIA FUTSAL
por: Wirawan, Bima Santoso
Publicado: (2025)

The mediating role of customer satisfaction in the influence of brand image on brand loyalty in e-commerce: a study of consumers in Chennai
por: Kevin Alston, et al.
Publicado: (2026)

INTHE PRACTICE, HOW DOES CUSTOMER SERVICE ENSURE COMPETITIVE ADVANTAGE?
por: Thais da Conceição Andrade dos Santos
Publicado: (2022)

The Effects of Purchaser Service Management on Business Development
por: Dr. Gift Ugwe Roman
Publicado: (2025)

THE IMPACT OF SOCIAL SERVICESCAPE ON RESTAURANT IMAGE AND CUSTOMER SATISFACTION
por: Savas Artuğer
Publicado: (2025)

Do Human-Like Cars Drive Loyalty? The Role of Anthropomorphism
por: Aditi Sharma
Publicado: (2026)

INNOVATION ACCEPTANCE AND CUSTOMER SATISFACTION. A SURVEY ON TAX INFORMATION SYSTEMS
por: AMITITS MORADI ABADI
Publicado: (2017)

STORYTELLING APPROACH TO BUILDING BRAND LOYALTY AT AMUL DAIRY
por: Journal of Digital Engineering and Business Management
Publicado: (2026)

CUSTOMER SATISFACTION IN DIGITAL BANKING SECTOR IN VIETNAM: A META-CASE APPROACH
por: Phan Minh Duc
Publicado: (2022)

Evaluation of quality of service: real case in the hotel fitness center
por: Natália de Almeida Ferraz
Publicado: (2018)

, Customer Trust, Experience, and Repurchase Intention in Online Retail (Alfagift, Indonesia)
por: Samsul Bahri, Ronny, et al.
Publicado: (2025)

THE ROLE OF BRAND CONSISTENCY AND DEAL VALUE IN DRIVING BRAND ADVOCACY THROUGH CUSTOMER SATISFACTION IN TWIN DATE SOCIAL COMMERCE PROMOTIONS
por: Ngadiman, Hengky Ariyanto, et al.
Publicado: (2025)

SHOPPING WELL-BEING: A STUDY WITH THE ELDERLY PEOPLE IN SHOPPING CENTERS
por: Marcelo de Rezende Pinto
Publicado: (2018)

CUSTOMER PERCEPTION ON FOOD ONLINE DELIVERY AT SWIGGY
por: Journal of Science and Technology Excellence
Publicado: (2026)

INVESTIGATING THE IMPACT OF COGNITIVE DISSONANCE AND CUSTOMER SATISFACTION ON LOYALTY AND COMPLAINT BEHAVIOUR
por: Thomas Salzberger
Publicado: (2010)

OUTSOURCING AS A PRODUCTION MODEL AND CUSTOMER LOYALTY OF A FINANCIAL COMPANY
por: Morelia Magaly Barra Solano
Publicado: (2023)

O efeito da implementação dos sistemas ERP e CRM na satisfação dos clientes
por: Reginaldo Pereira da Silva
Publicado: (2020)

Optimizing Airline Customer Service: A KPI-Driven Approach for Chief Customer Services Officers
por: MoghadasNian, SeyyedAbdolHojjat, et al.
Publicado: (2024)

A STUDY ON CONSUMER PERCEPTION TOWARDS ADIDAS SHOES WITH REFERENCE TO COIMBATORE CITY
por: Dr. T. Vasumathi, S. Rajavel,
Publicado: (2026)

Humanizing Customer Relationships in the Digital Era: The Evolution of CRM
por: S, Sujithra, et al.
Publicado: (2025)

Building Customer Loyalty in B2B Logistics: The Interplay of Trust, Perceived Risk, and Perceived Value in Indonesia's Trucking Industry
por: Supli, et al.
Publicado: (2025)

AN ANALYSIS OF THE NEW NORWEGIAN CUSTOMER SATISFACTION BAROMETER (NEW NCSB) IN A BRAZILIAN SUPERMARKET CONTEXT
por: LUIZ ANTONIO SLONGO
Publicado: (2007)

How companies can adapt to rapidly changing consumer behavior and ensure customer satisfaction
por: Vicol, Doina
Publicado: (2025)

AI software for personalized marketing automation in SMEs: Enhancing customer experience and sales
por: Wagobera Edgar Kedi, et al.
Publicado: (2024)

An integrated methodology for customer relationship management customization
por: Ricardo Colomo Palacios
Publicado: (2007)

Innovation and Customer Retention in the Ghanaian telecommunication industry
por: Daniel Asante Kyei
Publicado: (2017)

Mastering Cross-Cultural Communication: The Key to Successful Business with Foreign Customers in China
por: Sam Sebastian Weah II, et al.
Publicado: (2025)

A QUANTITATIVE ASSESSMENT OF DISTRIBUTION CHANNEL EFFICIENCY AND ITS INFLUENCE ON CUSTOMER SATISFACTION METRICS IN NIGERIA'S PETROLEUM MARKETING SECTOR
por: Dr. Aniekan, Eyo Awah, et al.
Publicado: (2025)

Building Consumer Loyalty: Understanding E-Satisfaction in Fast-Fashion Purchases on E-Commerce Platform
por: Wijaya, Hendra, et al.
Publicado: (2025)

BALANCING MARKET SHARE GROWTH AND CUSTOMER PROFITABILITY: BUDGET ALLOCATION FOR CUSTOMER ACQUISITION AND RETENTION
por: Hsiu-Yuan Tsao
Publicado: (2012)

Appraisal of the Use of Public Relations in Promoting Microfinance Banking Services in Enugu State
por: Ochi, Chinenye Modesta
Publicado: (2026)

CUSTOMER PERCEPTIONS OF VALUE: CASE OF RETAIL BANKING
por: Neringa Ivanauskienė
Publicado: (2012)

Impact of AI on Consumer Buying Behaviour
por: Yadav, Niki
Publicado: (2026)

Fostering customer engagement behaviour with gamified loyalty programmes: a study from the “value get, value give” perspective
por: Sara Catalán
Publicado: (2024)

Sharia Governance, Islamic Leadership, and Customer Religiosity in En- hancing Value Co-Creation: The Mediating Role of Customer Commitment in Islamic Financial Institutions
por: Khristiana, Yenni, et al.
Publicado: (2026)

CRM as a support for knowledge management and customer relationship
por: Silvana Toriani
Publicado: (2011)