IMPLEMENTATION OF ONLINE QUEUING PROGRAM UTILIZATION THROUGH MOBILE JKN IN OUTPATIENT SERVICE MANAGEMENT AT INGGIT MEDICAL CENTER
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| Natura: | Recurso digital |
| Lingua: | inglese |
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2024
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| _version_ | 1866901798801899520 |
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| author | Niswatun Hasanah Sukardi Darmawansyah Muhammad Yusran Amir Muhammad Alwy Arifin Atjo Wahyu Wahiduddin |
| author_facet | Niswatun Hasanah Sukardi Darmawansyah Muhammad Yusran Amir Muhammad Alwy Arifin Atjo Wahyu Wahiduddin |
| contents | <p><strong><span>Abstract</span></strong></p> <p><span>Background. Queuing activities at Health Facilities can be a source of crowding<span> </span>where patients often have to wait in place for a long time until their queue number is<span> </span>called<span> </span>for<span> </span>service.<span> </span>Objective.<span> </span>This<span> </span>study<span> </span>aims<span> </span>to<span> </span>analyze<span> </span>the<span> </span>Implementation<span> </span>of<span> </span><em>Online<span> </span></em>Queue Program Utilization through Mobile JKN in Outpatient service management at<span> </span>Inggit <em>Medical Center. </em>Methods. The type of research used in this study is qualitative<span> </span>research and data collection by interview, observation, documentation. With key<span> </span>informants and supporting informants using purposive sampling technique. Results.<span> </span>Mobile JKN provides financial benefits and efficiency in patient queues where it<span> </span>reduces the use of paper (paperless) and reduces the number of manual queues,<span> </span>Development suitability adapts to the needs of its users, but there are still some JKN<span> </span>mobile<span> </span>program<span> </span>users<span> </span>who<span> </span>have<span> </span>not<span> </span>implemented<span> </span>the<span> </span>program<span> </span>according<span> </span>to<span> </span>procedures,<span> </span>The<span> </span>use<span> </span>of<span> </span>the<span> </span>Mobile<span> </span>JKN<span> </span>application<span> </span>is<span> </span>more<span> </span>complicated<span> </span>than<span> </span>manually using a physical card as before because for some people it is still difficult to access<span> </span>and do not understand the use of online applications, 15% of total bpjs patients are<span> </span>required to register through mobile JKN and the results show that mobile JKN users<span> </span>exceed<span> </span>the<span> </span>predetermined<span> </span>target<span> </span>and<span> </span>discipline<span> </span>is<span> </span>needed<span> </span>in<span> </span>the<span> </span>process<span> </span>of<span> </span>implementing<span> </span>the<span> </span>online<span> </span>queue<span> </span>program through<span> </span>mobile<span> </span>JKN,<span> </span>Through<span> </span>MJKN<span> </span>patients<span> </span>become more orderly and can submit complaints by using the impression menu.<span> </span>Conclusion.<span> </span>Conduct<span> </span>regular<span> </span>monitoring<span> </span>and<span> </span>evaluation<span> </span>of<span> </span>the<span> </span>use<span> </span>of<span> </span>the<span> </span>Mobile<span> </span>JKN<span> </span>online queue application, By monitoring performance and user experience, you can<span> </span>identify areas of improvement and optimize services, The quality rate value issued<span> </span>must<span> </span>be<span> </span>more<span> </span>than<span> </span>85%,<span> </span>and is<span> </span>usually<span> </span>evaluated<span> </span>every<span> </span>3-7 days.</span></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_13220578 |
| institution | Zenodo |
| language | eng |
| publishDate | 2024 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | IMPLEMENTATION OF ONLINE QUEUING PROGRAM UTILIZATION THROUGH MOBILE JKN IN OUTPATIENT SERVICE MANAGEMENT AT INGGIT MEDICAL CENTER Niswatun Hasanah Sukardi Darmawansyah Muhammad Yusran Amir Muhammad Alwy Arifin Atjo Wahyu Wahiduddin Mobile JKN, Online Queue, Management, Outpatient . <p><strong><span>Abstract</span></strong></p> <p><span>Background. Queuing activities at Health Facilities can be a source of crowding<span> </span>where patients often have to wait in place for a long time until their queue number is<span> </span>called<span> </span>for<span> </span>service.<span> </span>Objective.<span> </span>This<span> </span>study<span> </span>aims<span> </span>to<span> </span>analyze<span> </span>the<span> </span>Implementation<span> </span>of<span> </span><em>Online<span> </span></em>Queue Program Utilization through Mobile JKN in Outpatient service management at<span> </span>Inggit <em>Medical Center. </em>Methods. The type of research used in this study is qualitative<span> </span>research and data collection by interview, observation, documentation. With key<span> </span>informants and supporting informants using purposive sampling technique. Results.<span> </span>Mobile JKN provides financial benefits and efficiency in patient queues where it<span> </span>reduces the use of paper (paperless) and reduces the number of manual queues,<span> </span>Development suitability adapts to the needs of its users, but there are still some JKN<span> </span>mobile<span> </span>program<span> </span>users<span> </span>who<span> </span>have<span> </span>not<span> </span>implemented<span> </span>the<span> </span>program<span> </span>according<span> </span>to<span> </span>procedures,<span> </span>The<span> </span>use<span> </span>of<span> </span>the<span> </span>Mobile<span> </span>JKN<span> </span>application<span> </span>is<span> </span>more<span> </span>complicated<span> </span>than<span> </span>manually using a physical card as before because for some people it is still difficult to access<span> </span>and do not understand the use of online applications, 15% of total bpjs patients are<span> </span>required to register through mobile JKN and the results show that mobile JKN users<span> </span>exceed<span> </span>the<span> </span>predetermined<span> </span>target<span> </span>and<span> </span>discipline<span> </span>is<span> </span>needed<span> </span>in<span> </span>the<span> </span>process<span> </span>of<span> </span>implementing<span> </span>the<span> </span>online<span> </span>queue<span> </span>program through<span> </span>mobile<span> </span>JKN,<span> </span>Through<span> </span>MJKN<span> </span>patients<span> </span>become more orderly and can submit complaints by using the impression menu.<span> </span>Conclusion.<span> </span>Conduct<span> </span>regular<span> </span>monitoring<span> </span>and<span> </span>evaluation<span> </span>of<span> </span>the<span> </span>use<span> </span>of<span> </span>the<span> </span>Mobile<span> </span>JKN<span> </span>online queue application, By monitoring performance and user experience, you can<span> </span>identify areas of improvement and optimize services, The quality rate value issued<span> </span>must<span> </span>be<span> </span>more<span> </span>than<span> </span>85%,<span> </span>and is<span> </span>usually<span> </span>evaluated<span> </span>every<span> </span>3-7 days.</span></p> |
| title | IMPLEMENTATION OF ONLINE QUEUING PROGRAM UTILIZATION THROUGH MOBILE JKN IN OUTPATIENT SERVICE MANAGEMENT AT INGGIT MEDICAL CENTER |
| topic | Mobile JKN, Online Queue, Management, Outpatient . |
| url | https://doi.org/10.5281/zenodo.13220578 |