The Impact of Chatbots in Enhancing Guest Experience in the Hospitality Industry in Bangalore
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| Format: | Recurso digital |
| Langue: | anglais |
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2025
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| _version_ | 1866901591732256768 |
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| author | Abhinaba Sarkar Dr Deep Mathur |
| author_facet | Abhinaba Sarkar Dr Deep Mathur |
| contents | <p><strong>Abstract on Influence of Chatbots in Enhancing Guest Experience in the </strong><br><strong>Hospitality Industry in Bangalore </strong></p> <p><strong>Background </strong><br>The hospitality industry in Bangalore has seen a significant transformation with the integration of <br>technology, mainly through the use of chatbots. These AI-driven tools are designed to facilitate <br>communication and streamline services, offering personalized assistance to guests around the clock. <br>By leveraging natural language processing and machine learning, chatbots can handle inquiries, make <br>reservations, and provide recommendations, ultimately enhancing customer satisfaction and <br>operational efficiency. Their ability to engage with guests in real-time not only improves response <br>times but also allows for a more tailored experience, catering to individual preferences and needs. As <br>a result, hotels and restaurants can foster stronger relationships with their guests, leading to <br>increased loyalty and repeat business.</p> <p><strong>Problem Statement </strong><br>Identifying the challenges faced by establishments in integrating chatbot technology effectively into <br>their existing systems is crucial for maximizing its potential benefits. Achieving effective integration <br>may include conducting thorough assessments of current systems, investing in staff training <br>programs emphasizing the importance of chatbot functionality, and implementing user-friendly <br>interfaces that encourage customer engagement. Addressing issues such as compatibility with legacy <br>systems, staff training requirements, and ensuring a seamless user experience is essential for <br>successful implementation. Successful integration of chatbot technology can significantly streamline <br>operations and enhance service delivery, but it requires a strategic approach to overcome these <br>challenges. </p> <p><strong>Methods </strong><br>Virtual assistants, also known as chatbot technology, is getting more prominent and is applied widely <br>in many industries. The use of chatbots, advantages, disadvantages, and future implications should <br>be further understood; particularly from a technology provider’s perspective.</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_15244566 |
| institution | Zenodo |
| language | eng |
| publishDate | 2025 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | The Impact of Chatbots in Enhancing Guest Experience in the Hospitality Industry in Bangalore Abhinaba Sarkar Dr Deep Mathur Chatbots improve operational efficiency and guest satisfaction for routine services. Their adoption is higher in luxury and mid-tier hotels in Bangalore. Guests appreciate the convenience but expect better personalization and natural interactions. <p><strong>Abstract on Influence of Chatbots in Enhancing Guest Experience in the </strong><br><strong>Hospitality Industry in Bangalore </strong></p> <p><strong>Background </strong><br>The hospitality industry in Bangalore has seen a significant transformation with the integration of <br>technology, mainly through the use of chatbots. These AI-driven tools are designed to facilitate <br>communication and streamline services, offering personalized assistance to guests around the clock. <br>By leveraging natural language processing and machine learning, chatbots can handle inquiries, make <br>reservations, and provide recommendations, ultimately enhancing customer satisfaction and <br>operational efficiency. Their ability to engage with guests in real-time not only improves response <br>times but also allows for a more tailored experience, catering to individual preferences and needs. As <br>a result, hotels and restaurants can foster stronger relationships with their guests, leading to <br>increased loyalty and repeat business.</p> <p><strong>Problem Statement </strong><br>Identifying the challenges faced by establishments in integrating chatbot technology effectively into <br>their existing systems is crucial for maximizing its potential benefits. Achieving effective integration <br>may include conducting thorough assessments of current systems, investing in staff training <br>programs emphasizing the importance of chatbot functionality, and implementing user-friendly <br>interfaces that encourage customer engagement. Addressing issues such as compatibility with legacy <br>systems, staff training requirements, and ensuring a seamless user experience is essential for <br>successful implementation. Successful integration of chatbot technology can significantly streamline <br>operations and enhance service delivery, but it requires a strategic approach to overcome these <br>challenges. </p> <p><strong>Methods </strong><br>Virtual assistants, also known as chatbot technology, is getting more prominent and is applied widely <br>in many industries. The use of chatbots, advantages, disadvantages, and future implications should <br>be further understood; particularly from a technology provider’s perspective.</p> |
| title | The Impact of Chatbots in Enhancing Guest Experience in the Hospitality Industry in Bangalore |
| topic | Chatbots improve operational efficiency and guest satisfaction for routine services. Their adoption is higher in luxury and mid-tier hotels in Bangalore. Guests appreciate the convenience but expect better personalization and natural interactions. |
| url | https://doi.org/10.5281/zenodo.15244566 |