A STUDY ON THE IMPACT OF ARTIFICIAL INTELLIGENCE IN TRANSFORMING PUBLIC BANKING OPERATIONS IN INDIA
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| Format: | Recurso digital |
| Language: | English |
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Zenodo
2025
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| _version_ | 1866902189806452736 |
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| author | Chaitanya S Santhosh M Gowda |
| author_facet | Chaitanya S Santhosh M Gowda |
| contents | <p>This research paper examines the profound impact of artificial intelligence (AI) on the operations of public sector banks in India.<br>With the rapid advancement of AI technologies, public banks in India are increasingly leveraging AI to streamline processes, enhance customer experiences, and improve operational efficiency. Through an analysis of various AI applications and theirimplications, this study aims to provide insightsinto the positive and negativeimpacts of AI adoption in the banking sector. The rapid advancement of artificial intelligence (AI) is profoundly transforming the global banking landscape, and public sector banks in India are no exception.<br>As these institutions strive to modernize and remain competitive in an increasingly digital economy, AI has emerged as a critical<br>enabler of operational efficiency, service innovation, and strategic decision-making. The study employs a mixed-methods approach, combining secondary data analysis, case studies of leading public sector banks, and interviews with key banking officials. This paper offers practical recommendations for policymakers, bank executives, and technology providers. It underscores the importance of a robust digital strategy, continuous employee training, and ethical AI governance to fully leverage the potential of AI while mitigating associated risks. The research also emphasizes the role of AI in advancing financial inclusion and supporting the broader economic goals of India</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_15747286 |
| institution | Zenodo |
| language | eng |
| publishDate | 2025 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | A STUDY ON THE IMPACT OF ARTIFICIAL INTELLIGENCE IN TRANSFORMING PUBLIC BANKING OPERATIONS IN INDIA Chaitanya S Santhosh M Gowda Artificial Intelligence Public Sector Banks Banking Operations Customer Service Automation <p>This research paper examines the profound impact of artificial intelligence (AI) on the operations of public sector banks in India.<br>With the rapid advancement of AI technologies, public banks in India are increasingly leveraging AI to streamline processes, enhance customer experiences, and improve operational efficiency. Through an analysis of various AI applications and theirimplications, this study aims to provide insightsinto the positive and negativeimpacts of AI adoption in the banking sector. The rapid advancement of artificial intelligence (AI) is profoundly transforming the global banking landscape, and public sector banks in India are no exception.<br>As these institutions strive to modernize and remain competitive in an increasingly digital economy, AI has emerged as a critical<br>enabler of operational efficiency, service innovation, and strategic decision-making. The study employs a mixed-methods approach, combining secondary data analysis, case studies of leading public sector banks, and interviews with key banking officials. This paper offers practical recommendations for policymakers, bank executives, and technology providers. It underscores the importance of a robust digital strategy, continuous employee training, and ethical AI governance to fully leverage the potential of AI while mitigating associated risks. The research also emphasizes the role of AI in advancing financial inclusion and supporting the broader economic goals of India</p> |
| title | A STUDY ON THE IMPACT OF ARTIFICIAL INTELLIGENCE IN TRANSFORMING PUBLIC BANKING OPERATIONS IN INDIA |
| topic | Artificial Intelligence Public Sector Banks Banking Operations Customer Service Automation |
| url | https://doi.org/10.5281/zenodo.15747286 |