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| Format: | Recurso digital |
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Zenodo
2011
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| Online-Zugang: | https://doi.org/10.5281/zenodo.15864171 |
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Inhaltsangabe:
- <p>Abstract: Competitive environment and trade liberalization has fuelled any organization to focus on customer satisfaction through the quality of service and goods. The <br>international organization for standardization (ISO) system has emerged as the most integrated for the improvement of the organization with reference to qualitative <br>product and service. Some of the educational industry of Nepal implemented ISO 9001:2008 certification and most of them have claimed that there is significant improvement in quality of system of service after implementation of such quality initiatives. <br>This study was undertaken to investigate the effectiveness of ISO 9001:2008 certification in quality of educational service industry of Nepal. Investigation of the <br>motives and current practices of ISO 9001:2008 in such institutions were done. Two ISO 9001:2008 certified educational organizations are selected for the study. <br>Sample includes Management committee members, Top management and Department heads and some teaching and not teaching staffs. </p>