Service Quality and User Satisfaction as Determinants of Perceived Image of Librarians in Selected Private Universities in South-West Nigeria
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| Format: | Recurso digital |
| Langue: | anglais |
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Zenodo
2025
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| _version_ | 1866902266944946176 |
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| author | Oso, Olutoyin O |
| author_facet | Oso, Olutoyin O |
| contents | <p>Abstract</p> <p>The professional image of librarians gives a vivid description of the library profession and the services offered by professionals are fundamental to the thoughtfulness of what a profession means. Library users who are the major determinants of librarians’ image have divergent views of librarians’ image which leads to a professional identity crisis. Therefore, the study examined service quality and user satisfaction as determinants of perceived librarians’ image in selected private universities in South-west, Nigeria. This study adopted a descriptive survey design of the correlational type. The population of this study comprised 31,342 undergraduates in six purposively selected private universities in South-west Nigeria. A multistage random sampling technique was used to select a sample size of 1152 and a questionnaire was used to collect data. The study revealed that librarians provide quality services to library users and that the majority of the undergraduates in private universities in the South-west are satisfied with the services offered by librarians. The study further revealed that there exists a positive significant relationship among service quality, users’ satisfaction and perceived librarians’ image (p= 0.01<0.05). This study therefore recommended that librarians should boost their self-esteem by taking initiative and making an effort to become more visible and improve the perception of library users about their professional image. Also, the study recommended that library managers should give librarians access to extensive and ongoing professional development opportunities, such as training, seminars, professional courses, and benchmarking successful tactics that will boost librarians’ level of competence and confidence in order to enhance the quality of services offered to library users.</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_16952919 |
| institution | Zenodo |
| language | eng |
| publishDate | 2025 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Service Quality and User Satisfaction as Determinants of Perceived Image of Librarians in Selected Private Universities in South-West Nigeria Oso, Olutoyin O Image Librarian Library Resources Private Universities Service Quality User Satisfaction <p>Abstract</p> <p>The professional image of librarians gives a vivid description of the library profession and the services offered by professionals are fundamental to the thoughtfulness of what a profession means. Library users who are the major determinants of librarians’ image have divergent views of librarians’ image which leads to a professional identity crisis. Therefore, the study examined service quality and user satisfaction as determinants of perceived librarians’ image in selected private universities in South-west, Nigeria. This study adopted a descriptive survey design of the correlational type. The population of this study comprised 31,342 undergraduates in six purposively selected private universities in South-west Nigeria. A multistage random sampling technique was used to select a sample size of 1152 and a questionnaire was used to collect data. The study revealed that librarians provide quality services to library users and that the majority of the undergraduates in private universities in the South-west are satisfied with the services offered by librarians. The study further revealed that there exists a positive significant relationship among service quality, users’ satisfaction and perceived librarians’ image (p= 0.01<0.05). This study therefore recommended that librarians should boost their self-esteem by taking initiative and making an effort to become more visible and improve the perception of library users about their professional image. Also, the study recommended that library managers should give librarians access to extensive and ongoing professional development opportunities, such as training, seminars, professional courses, and benchmarking successful tactics that will boost librarians’ level of competence and confidence in order to enhance the quality of services offered to library users.</p> |
| title | Service Quality and User Satisfaction as Determinants of Perceived Image of Librarians in Selected Private Universities in South-West Nigeria |
| topic | Image Librarian Library Resources Private Universities Service Quality User Satisfaction |
| url | https://doi.org/10.5281/zenodo.16952919 |