Humanizing Customer Relationships in the Digital Era: The Evolution of CRM
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Zenodo
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| Main Authors: | S, Sujithra, S, Suriya, D, Briskilla, M, Arunkumar, G, Abinaya, K, Harisakthi |
|---|---|
| Format: | Recurso digital |
| Language: | English |
| Published: |
Zenodo
2025
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| Subjects: | |
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