Cover Image

Isomorphic manifestations of leadership toxicity in service-dominant paradigms: A neo-institutional analysis of organizational contagion effects, socio-cognitive mediating mechanisms, and customer-directed behavioral reciprocity across multi-level stakeho

Fuente: Zenodo

Saved in:

Bibliographic Details
Main Author:	Toit, Stephan A du
Format:	Recurso digital
Language:	English
Published:	Zenodo 2025
Subjects:	Toxic Leadership Employee Behavior Customer Service Organizational Culture Social Learning Theory Trickle-Down Effect Service Climate Psychological Safety
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Leadership Perspective and Employee Satisfaction in the Service Sector of Zanzibar
by: Mahmoud Omar Hamad*, et al.
Published: (2025)

CUSTOMER SERVICES AND SATISFACTION LEVEL AT HDFC BANK
by: International Journal of Technovation and Business Insights
Published: (2026)

The Influence of Transformational Leadership on Employee Engagement in B2B Service Industries
by: Patel, Hetal Ashok
Published: (2025)

Hybrid reactor for priority pollutant nitrobenzene removal
by: Sarathi, P., Gupta, S
Published: (2003)

Quantification of denitrification potential in carbonaceous trickling filters
by: Biesterfeld, S., Farmer, G., Figueroa, L., Parker, D., Russell, P
Published: (2003)

The Masked Effect™ Five Systemic Profiles of False Synergy in Organizational Performance
by: Ramiah, Pragalathan
Published: (2026)

The impact of leadership style on employees' performance
by: DEMBELE, Christine, et al.
Published: (2025)

Academicians' Views on Toxic Leadership in Higher Education
by: ASLAN, Neslihan
Published: (2025)

Sharia Governance, Islamic Leadership, and Customer Religiosity in En- hancing Value Co-Creation: The Mediating Role of Customer Commitment in Islamic Financial Institutions
by: Khristiana, Yenni, et al.
Published: (2026)

Neuro and Radiant oncology and anesthesia considerations
by: Dalamagka, Maria I
Published: (2026)

Appraisal of the Use of Public Relations in Promoting Microfinance Banking Services in Enugu State
by: Ochi, Chinenye Modesta
Published: (2026)

Identification of customer satisfaction in services: a study on agribusiness dealers
by: Mario Gilberto Lütkemeyer Filho
Published: (2015)

Assessment of Extended E-S-Qual Model in an M-Commerce Setting
by: Dastane, Omkar, et al.
Published: (2025)

Validation of the Need for Social Interaction Scale between Customer and Service Provider
by: Jesús Manuel López-Bonilla
Published: (2014)

When services are offered by small and medium retailers: what is the customer’s perception?
by: Lorea Narvaiza
Published: (2016)

The Effects of Purchaser Service Management on Business Development
by: Dr. Gift Ugwe Roman
Published: (2025)

WASTEWATER TREATMENT IN TRICKLING FILTERS USING LUFFA CYLLINDRICA AS BIOFILM SUPPORTING MEDIUM
by: Marcos R. Vianna
Published: (2012)

LEADERSHIP STYLE: A DETERMINANT OF THE PERFORMANCE OF EMPLOYEE'S OF FEDERAL COLLEGE OF EDUCATION, OBUDU, NIGERIA
by: Oloruntomi Grace Oluwatoyin, et al.
Published: (2026)

Hubungan Servant Leadership Dengan Quality Of Work Life Pada Karyawan X Di Jakarta
by: Hasri, Ni Komang Widi Krisna, et al.
Published: (2024)

Service quality management based on the application of the ITIL standard
by: Hermenegildo Gil-Gómez
Published: (2014)

A Study on How Employee Retention Affects Hotel Performance in Mumbai City
by: ., Palak, et al.
Published: (2025)

Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
by: André Luís Policani Freitas
Published: (2017)

LEADERSHIP, GOVERNMENT EMPLOYEES EMPOWERMENT, SOCIAL SUPPORT AND GOVERNMENT EMPLOYEES PERFORMANCE AT HOSPITAL BLU TANDUALE BOMBANA REGENCY SOUTH EAST SULAWESI INDONESIA
by: Hayami, et al.
Published: (2024)

Staff performance in call service recovery in Thailand's insurance industry
by: R. NIYOMDECHAR
Published: (2021)

A STUDY ON EMPLOYEE PERCEPTION TOWARDS ORGANISATIONAL CULTURE AT NAGA LIMITED
by: Dr. S. Sreeja and Mr R Ashok kumar
Published: (2026)

Reportable hospital events: incidence and contributing factors in the surgery service of a high complexity hospital in Bogotá, Colombia, 2017
by: Kelly Estrada-Orozco
Published: (2019)

THE SUPERVISOR WHO REALIZED CONTROL WAS NOT LEADERSHIP
by: IBNO, WARID S.
Published: (2026)

THE ROLE OF CO-CREATION IN BUILDING COMPETITIVE ADVANTAGE WITHIN CAMEROON'S PROCESSING AND SERVICE INDUSTRIES
by: Miller, Jonathan
Published: (2026)

INSTITUTIONAL IMAGE AND THE ROLE OF THE MANAGERS OF A MAJOR BRAZILIAN FINANCIAL INSTITUTION: ANALYSIS OF PERCEPTIONS OF HIGH INCOME CUSTOMERS
by: José Edson Lara
Published: (2017)

Fostering Employee Performance Through Innovative Work Behavior: The Roles of Work Flexibility and Transformational Leadership
by: Rainny Octaviana, et al.
Published: (2025)

Book Review - The 5 Languages of Appreciation in the Workplace
by: Emily Haire
Published: (2025)

Common Sense, Integrity, and Expectations of Excellence: Practical Advice on Dealing with Employee Problems.
by: Ziolkowski, Darlene M.
Published: (1993)

Training and development as a tool for improving basic service delivery; the case of a selected municipality
by: Mthokozisi Mpofu
Published: (2015)

A STUDY ON THE IMPACT OF ARTIFICIAL INTELLIGENCE IN TRANSFORMING PUBLIC BANKING OPERATIONS IN INDIA
by: Chaitanya S, et al.
Published: (2025)

An integrated methodology for customer relationship management customization
by: Ricardo Colomo Palacios
Published: (2007)

The Employee Experience Paradigm: A Strategic Analysis of Quiet Quitting in the Hybrid Work Era
by: Arad, Omid, et al.
Published: (2025)

Good Orientation Counts
by: Mossman, Katherine
Published: (2005)

Optimizing Airline Customer Service: A KPI-Driven Approach for Chief Customer Services Officers
by: MoghadasNian, SeyyedAbdolHojjat, et al.
Published: (2024)

Leveraging Highly Relational Service Performance Through The Participation of Empowered Customer
by: Patricia Silva Monteiro Boaventura
Published: (2018)

ORGANISATIONAL BEHAVIOURAL DYNAMICS IN THE ERA OF HRD 4.0: CHALLENGES AND OPPORTUNITIES
by: Kumar, Rajeev
Published: (2025)