AI-Powered Chatbots in Customer Service: Evolution, Benefits, and Future Directions
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| Natura: | Recurso digital |
| Lingua: | inglese |
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Zenodo
2025
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| _version_ | 1866901197463486464 |
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| author | Tuuganbekova, Aiturgan |
| author_facet | Tuuganbekova, Aiturgan |
| contents | <p><strong>Abstract:</strong><br>AI-powered chatbots have become a central component of modern customer service. Organizations increasingly rely on conversational agents to automate routine tasks, reduce operational costs, and provide around-the-clock support. Recent advances in artificial intelligence, particularly in natural language processing and large language models, allow chatbots to understand user intent, manage multi-turn conversations, and deliver personalized assistance.<br>This review examines the evolution of chatbots, their applications, benefits, challenges, and future directions.</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_17831465 |
| institution | Zenodo |
| language | eng |
| publishDate | 2025 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | AI-Powered Chatbots in Customer Service: Evolution, Benefits, and Future Directions Tuuganbekova, Aiturgan AI chatbots customer service natural language processing automation conversational agents machine learning digital transformation <p><strong>Abstract:</strong><br>AI-powered chatbots have become a central component of modern customer service. Organizations increasingly rely on conversational agents to automate routine tasks, reduce operational costs, and provide around-the-clock support. Recent advances in artificial intelligence, particularly in natural language processing and large language models, allow chatbots to understand user intent, manage multi-turn conversations, and deliver personalized assistance.<br>This review examines the evolution of chatbots, their applications, benefits, challenges, and future directions.</p> |
| title | AI-Powered Chatbots in Customer Service: Evolution, Benefits, and Future Directions |
| topic | AI chatbots customer service natural language processing automation conversational agents machine learning digital transformation |
| url | https://doi.org/10.5281/zenodo.17831465 |