"Beyond Rules and Procedural Rationality": Emotional Intelligence as a Remedy for Administrative Apathy in Public Administration
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2025
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| author | Anshuman Ankit, Dr. Md. Ehtesham Khan, Dr. Anjani Kumar Ghosh and Pankaj Kumar Mishra |
| author_facet | Anshuman Ankit, Dr. Md. Ehtesham Khan, Dr. Anjani Kumar Ghosh and Pankaj Kumar Mishra |
| contents | <table style="border-collapse: collapse; margin-left: 6.75pt; margin-right: 6.75pt;"> <tbody> <tr style="height: 20.75pt;"> <td style="width: 444.3pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 20.75pt;"> <p><strong><span lang="EN-US">ABSTRACT</span></strong></p> </td> <td style="padding: 0cm 0cm 0cm 0cm;"> <p> </p> </td> </tr> <tr style="height: 174.95pt;"> <td style="width: 449.65pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 174.95pt;" colspan="2"> <p><span lang="EN-US">In the contemporary public administration, administrative apathy manifested through indifference, procedural rigidity, and lack of responsiveness has emerged as a persistent governance challenge across public institutions, particularly in developing and nation which inherited colonial bureaucratic apparatus. Though classical and neoclassical theories of public administration have prioritised rules, hierarchy, and procedural rationality to ensure efficiency and accountability, these frameworks have often neglected the human and emotional dimensions of administrative behaviour leading to ecology of inhumane administration. </span></p> <p><span lang="EN-US">In the above context this paper argues that such neglect contributes significantly to bureaucratic apathy and citizens’ disenchantment with the administration. Since evolution of New Public Administration (NPA), administrative reforms drawing upon the concept of Emotional Intelligence (EI), initiated repositioning administrative effectiveness beyond technical competence and rule compliance, emphasizing emotional awareness, empathy, self-regulation, and social skills as critical administrative capabilities. This was institutionalised through policy reforms focusing upon role of administration not only as regulator but a facilitator to institutionalise public engagement in service delivery without losing the ultimate essence.<span> </span></span></p> <p><span lang="EN-US">An attempt has been made through an integrative theoretical analysis to bridge classical bureaucracy, bounded rationality, and contemporary governance paradigms with EI theory, demonstrating how emotionally intelligent administrators are better equipped to mitigate apathy, enhance citizen-centric service delivery, and rebuild institutional trust among citizens. The study uses illustrative examples from public service delivery contexts particularly street-level bureaucracy in order to highlights how deficits in emotional intelligence exacerbate exclusion, delay, and discretionary misuse, whereas emotionally competent administrative practices foster responsiveness, ethical discretion, and collaborative governance. Simultaneously the study proposes an institutional framework like <em>“Mission Karmayogi”</em> for embedding emotional intelligence within public administration through recruitment, training, performance appraisal, and leadership development.</span><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">The paper provides insights and contributes to public administration theory by humanising the state administrative ecosystem and offers policy-relevant insights for administrative reforms aimed at reducing apathy and improving democratic governance outcomes just by inculcating sense of responsiveness in impulsive behavioural patterns.</span></p> <p><span lang="EN-US">. </span></p> <div> <p></p> <table> <tbody> <tr> <td> <div> <p><strong><span lang="EN-US">Cite This Paper: </span></strong><span lang="EN-US">Anshuman Ankit, Dr. Md. Ehtesham Khan, Dr. Anjani Kumar Ghosh and Pankaj Kumar Mishra (2025). "“Beyond Rules and Procedural Rationality:” Emotional Intelligence as a Remedy for Administrative Apathy in Public Administration". <em><span>INTERNATIONAL JOURNAL OF RESEARCH IN MANAGEMENT (IJRM)</span></em>, vol. 15, no. 6, 2025, pp. 252-262. DOI: <a href="https://dx.doi.org/10.5281/zenodo.18018690">https://dx.doi.org/10.5281/zenodo.18018690</a></span></p> </div> </td> </tr> </tbody> </table> <p> <strong><span lang="EN-US">Keywords:</span></strong><span lang="EN-US"> </span><span lang="EN-US">Emotional Intelligence (EI), Administrative Apathy, Public Administration, Bureaucracy, Governance, Street-Level Bureaucracy (SLB)</span></p> </div> <p><span lang="EN-US"><span> </span></span></p> </td> </tr> </tbody> </table> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_18018690 |
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| publishDate | 2025 |
| publisher | Zenodo |
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| spellingShingle | "Beyond Rules and Procedural Rationality": Emotional Intelligence as a Remedy for Administrative Apathy in Public Administration Anshuman Ankit, Dr. Md. Ehtesham Khan, Dr. Anjani Kumar Ghosh and Pankaj Kumar Mishra Emotional Intelligence (EI), Administrative Apathy, Public Administration, Bureaucracy, Governance, Street-Level Bureaucracy (SLB) <table style="border-collapse: collapse; margin-left: 6.75pt; margin-right: 6.75pt;"> <tbody> <tr style="height: 20.75pt;"> <td style="width: 444.3pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 20.75pt;"> <p><strong><span lang="EN-US">ABSTRACT</span></strong></p> </td> <td style="padding: 0cm 0cm 0cm 0cm;"> <p> </p> </td> </tr> <tr style="height: 174.95pt;"> <td style="width: 449.65pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 174.95pt;" colspan="2"> <p><span lang="EN-US">In the contemporary public administration, administrative apathy manifested through indifference, procedural rigidity, and lack of responsiveness has emerged as a persistent governance challenge across public institutions, particularly in developing and nation which inherited colonial bureaucratic apparatus. Though classical and neoclassical theories of public administration have prioritised rules, hierarchy, and procedural rationality to ensure efficiency and accountability, these frameworks have often neglected the human and emotional dimensions of administrative behaviour leading to ecology of inhumane administration. </span></p> <p><span lang="EN-US">In the above context this paper argues that such neglect contributes significantly to bureaucratic apathy and citizens’ disenchantment with the administration. Since evolution of New Public Administration (NPA), administrative reforms drawing upon the concept of Emotional Intelligence (EI), initiated repositioning administrative effectiveness beyond technical competence and rule compliance, emphasizing emotional awareness, empathy, self-regulation, and social skills as critical administrative capabilities. This was institutionalised through policy reforms focusing upon role of administration not only as regulator but a facilitator to institutionalise public engagement in service delivery without losing the ultimate essence.<span> </span></span></p> <p><span lang="EN-US">An attempt has been made through an integrative theoretical analysis to bridge classical bureaucracy, bounded rationality, and contemporary governance paradigms with EI theory, demonstrating how emotionally intelligent administrators are better equipped to mitigate apathy, enhance citizen-centric service delivery, and rebuild institutional trust among citizens. The study uses illustrative examples from public service delivery contexts particularly street-level bureaucracy in order to highlights how deficits in emotional intelligence exacerbate exclusion, delay, and discretionary misuse, whereas emotionally competent administrative practices foster responsiveness, ethical discretion, and collaborative governance. Simultaneously the study proposes an institutional framework like <em>“Mission Karmayogi”</em> for embedding emotional intelligence within public administration through recruitment, training, performance appraisal, and leadership development.</span><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">The paper provides insights and contributes to public administration theory by humanising the state administrative ecosystem and offers policy-relevant insights for administrative reforms aimed at reducing apathy and improving democratic governance outcomes just by inculcating sense of responsiveness in impulsive behavioural patterns.</span></p> <p><span lang="EN-US">. </span></p> <div> <p></p> <table> <tbody> <tr> <td> <div> <p><strong><span lang="EN-US">Cite This Paper: </span></strong><span lang="EN-US">Anshuman Ankit, Dr. Md. Ehtesham Khan, Dr. Anjani Kumar Ghosh and Pankaj Kumar Mishra (2025). "“Beyond Rules and Procedural Rationality:” Emotional Intelligence as a Remedy for Administrative Apathy in Public Administration". <em><span>INTERNATIONAL JOURNAL OF RESEARCH IN MANAGEMENT (IJRM)</span></em>, vol. 15, no. 6, 2025, pp. 252-262. DOI: <a href="https://dx.doi.org/10.5281/zenodo.18018690">https://dx.doi.org/10.5281/zenodo.18018690</a></span></p> </div> </td> </tr> </tbody> </table> <p> <strong><span lang="EN-US">Keywords:</span></strong><span lang="EN-US"> </span><span lang="EN-US">Emotional Intelligence (EI), Administrative Apathy, Public Administration, Bureaucracy, Governance, Street-Level Bureaucracy (SLB)</span></p> </div> <p><span lang="EN-US"><span> </span></span></p> </td> </tr> </tbody> </table> |
| title | "Beyond Rules and Procedural Rationality": Emotional Intelligence as a Remedy for Administrative Apathy in Public Administration |
| topic | Emotional Intelligence (EI), Administrative Apathy, Public Administration, Bureaucracy, Governance, Street-Level Bureaucracy (SLB) |
| url | https://doi.org/10.5281/zenodo.18018690 |