Emotional intelligence towards strengthening the linkage between internal business processes and customer service performance: Evidence from the Sri Lankan Banking Industry

Fuente: Zenodo

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Bibliographic Details
Main Authors:	Nanayakkara, S.M., Wickramasinghe, V., Samarasinghe, G.D.
Format:	Recurso digital
Language:	English
Published:	Zenodo 2020
Subjects:	Financing, Organized/organization & administration Cognitive psychology Business Business policy Business models Goal of individual economic business Economic Factors Emotional intelligence Business processes Customer service performance Organizational performance Strategic leadership Competitive advantage Leadership emotional intelligence and business performance Emotional intelligence as a driver of business success Emotional intelligence and technology strategy Banking industry Financial services industry Banking innovation Customer service performance in the banking industry
Online Access:	Acceder al recurso
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