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2026
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| Online Access: | https://doi.org/10.5281/zenodo.18398927 |
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| author | Anirban, Bhattacharya |
| author_facet | Anirban, Bhattacharya |
| contents | <div> <p><span>The rapid expansion of e-commerce and omni-channel retail in India has intensified the demand for speed, accuracy, and scalability in logistics operations. Outbound sorting, a critical node in logistics value chains, has increasingly adopted robotic hands and intelligent automation systems to meet operational pressures. This study examines the deployment and impact of robotic hand– based outbound sorting systems in major logistics hubs across the Bengal region, with a comparative analysis of DTDC, Flipkart, and Reliance Industries’ inbound and outbound operations.</span></p> <p><span>Using a mixed-methods research design, the study integrates secondary operational data, industry reports, and comparative process analysis to evaluate efficiency gains, error reduction, workforce restructuring, and sustainability outcomes associated with robotic sorting technologies. The Bengal region provides a unique empirical context due to its strategic port connectivity, dense urban consumption clusters, and emerging logistics infrastructure.</span></p> <p><span>The study finds differentiated trajectories of automation adoption across the three firms. Flipkart demonstrates advanced integration of AI-enabled robotic sorting aligned with high-volume e- commerce flows; Reliance Industries adopts a hybrid automation model balancing scale efficiency with workforce absorption; and DTDC shows selective, cost-constrained adoption shaped by its franchise-based operational structure. The research contributes to the literature on logistics automation in emerging economies by offering region-specific insights and policy- relevant implications for responsible automation.</span></p> </div> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_18398927 |
| institution | Zenodo |
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| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Robotic Hands in Outbound Sorting Operations: A Comparative Analysis of DTDC, Flipkart and Reliance in the Bengal Region Anirban, Bhattacharya <div> <p><span>The rapid expansion of e-commerce and omni-channel retail in India has intensified the demand for speed, accuracy, and scalability in logistics operations. Outbound sorting, a critical node in logistics value chains, has increasingly adopted robotic hands and intelligent automation systems to meet operational pressures. This study examines the deployment and impact of robotic hand– based outbound sorting systems in major logistics hubs across the Bengal region, with a comparative analysis of DTDC, Flipkart, and Reliance Industries’ inbound and outbound operations.</span></p> <p><span>Using a mixed-methods research design, the study integrates secondary operational data, industry reports, and comparative process analysis to evaluate efficiency gains, error reduction, workforce restructuring, and sustainability outcomes associated with robotic sorting technologies. The Bengal region provides a unique empirical context due to its strategic port connectivity, dense urban consumption clusters, and emerging logistics infrastructure.</span></p> <p><span>The study finds differentiated trajectories of automation adoption across the three firms. Flipkart demonstrates advanced integration of AI-enabled robotic sorting aligned with high-volume e- commerce flows; Reliance Industries adopts a hybrid automation model balancing scale efficiency with workforce absorption; and DTDC shows selective, cost-constrained adoption shaped by its franchise-based operational structure. The research contributes to the literature on logistics automation in emerging economies by offering region-specific insights and policy- relevant implications for responsible automation.</span></p> </div> |
| title | Robotic Hands in Outbound Sorting Operations: A Comparative Analysis of DTDC, Flipkart and Reliance in the Bengal Region |
| url | https://doi.org/10.5281/zenodo.18398927 |