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| Format: | Recurso digital |
| Language: | English |
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Zenodo
2020
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| Online Access: | https://doi.org/10.5281/zenodo.18436530 |
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| _version_ | 1866901183450316800 |
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| author | Oboladze, Davit |
| author_facet | Oboladze, Davit |
| contents | <p><strong>Abstract</strong></p> <p>This applied policy research examines citizens’ feedback and administrative claim mechanisms as core instruments of accountability and administrative oversight within Georgia’s municipal governance system. Drawing on qualitative research conducted in six municipalities, Tbilisi, Batumi, Marneuli, Gori, Telavi, and Kazbegi, the study examines how legal frameworks for complaints, feedback, and administrative claims operate in practice at the municipal level.</p> <p>The analysis combines statutory analysis, institutional assessment, qualitative fieldwork, and examination of administrative and judicial practice to assess alignment between regulatory design, administrative practice, and citizen access to complaint, feedback, and administrative claim procedures. The findings indicate that although administrative claim procedures are formally embedded in municipal systems, their operation is largely procedural and uneven. Recurring weaknesses are evident in decision substantiation, time management, oral hearing practices, and internal review capacity. Feedback mechanisms are widely available but remain weakly institutionalised and are rarely used to inform service improvement or organisational learning.</p> <p>The analysis highlights how limitations in internal coordination, institutional capability, and asymmetries in procedural accessibility weaken the effectiveness of feedback and claim systems to generate correction and institutional learning. The research report concludes that strengthening municipal accountability requires not only legal compliance but also clearer procedural standards, reinforced administrative reasoning, and systematic integration of citizen input into administrative decision-making frameworks. The findings informed policy dialogue on local governance reform and contributed to evidence-based recommendations for improving administrative accountability and service responsiveness at the municipal level.</p> <p><strong>This extract documents authorship, analytical focus, and institutional context for international assessment purposes, while the complete commissioned report remains subject to controlled access due to data-governance obligations.</strong></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_18436530 |
| institution | Zenodo |
| language | eng |
| publishDate | 2020 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Examination of Citizens' Feedback and Administrative Claim Mechanisms in the Municipalities Oboladze, Davit Local governance Administrative claims Citizens' feedback Municipal accountability Municipal accountability Administrative law Local government reform Policy Evaluation Public policy <p><strong>Abstract</strong></p> <p>This applied policy research examines citizens’ feedback and administrative claim mechanisms as core instruments of accountability and administrative oversight within Georgia’s municipal governance system. Drawing on qualitative research conducted in six municipalities, Tbilisi, Batumi, Marneuli, Gori, Telavi, and Kazbegi, the study examines how legal frameworks for complaints, feedback, and administrative claims operate in practice at the municipal level.</p> <p>The analysis combines statutory analysis, institutional assessment, qualitative fieldwork, and examination of administrative and judicial practice to assess alignment between regulatory design, administrative practice, and citizen access to complaint, feedback, and administrative claim procedures. The findings indicate that although administrative claim procedures are formally embedded in municipal systems, their operation is largely procedural and uneven. Recurring weaknesses are evident in decision substantiation, time management, oral hearing practices, and internal review capacity. Feedback mechanisms are widely available but remain weakly institutionalised and are rarely used to inform service improvement or organisational learning.</p> <p>The analysis highlights how limitations in internal coordination, institutional capability, and asymmetries in procedural accessibility weaken the effectiveness of feedback and claim systems to generate correction and institutional learning. The research report concludes that strengthening municipal accountability requires not only legal compliance but also clearer procedural standards, reinforced administrative reasoning, and systematic integration of citizen input into administrative decision-making frameworks. The findings informed policy dialogue on local governance reform and contributed to evidence-based recommendations for improving administrative accountability and service responsiveness at the municipal level.</p> <p><strong>This extract documents authorship, analytical focus, and institutional context for international assessment purposes, while the complete commissioned report remains subject to controlled access due to data-governance obligations.</strong></p> |
| title | Examination of Citizens' Feedback and Administrative Claim Mechanisms in the Municipalities |
| topic | Local governance Administrative claims Citizens' feedback Municipal accountability Municipal accountability Administrative law Local government reform Policy Evaluation Public policy |
| url | https://doi.org/10.5281/zenodo.18436530 |