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| Format: | Recurso digital |
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Zenodo
2021
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| Online Access: | https://doi.org/10.5281/zenodo.18630355 |
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Table of Contents:
- The world is changing fast. The COVID-19 crisis has brought about years of change in the way companies in all sectors and regions do business. IT has pushed companies over the technology and transformed business forever. During the pandemic, consumers have moved towards online channels and companies and industries have responded in same direction. There is a rapid shift toward interacting with customers through digital channels. To stay competitive in this new business and economic environment requires new strategies and practices.