CUSTOMER PERCEPTION OF E-BANKING SERVICE IN INDIAN BANKS : A COMPARATIVE STUDY OF TRADITIONAL BANKING AND E-BANKING
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| Natura: | Recurso digital |
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Zenodo
2026
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| _version_ | 1866901618528616448 |
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| author | Nazhat, Tahseen |
| author_facet | Nazhat, Tahseen |
| contents | <p><span lang="EN-US">Technological advancements transformed the branch banking to E-banking that is known as ‘Anywhere Anytime<span> </span>Banking’.<span> </span>These<span> </span>developments<span> </span>have<span> </span>facilitated<span> </span>greater<span> </span>choice<span> </span>for<span> </span>consumers,<span> </span>who<span> </span>have<span> </span>become<span> </span>more discerning<span> </span>and<span> </span>demanding<span> </span>compelling<span> </span>banks<span> </span>to<span> </span>offer<span> </span>a<span> </span>broader<span> </span>range<span> </span>of<span> </span>products<span> </span>through<span> </span>diverse<span> </span>distribution channels. This<span> </span>research<span> </span>paper<span> </span>focused<span> </span>on the<span> </span>comparison<span> </span>of the E-banking<span> </span>with<span> </span>Traditional Banking.<span> </span>To fulfil the objective of this study I had chosen structured questionnaire which was filled up by customers. 50 respondents were selected for study after initial screening. The study reveals that mostly customers prefer <span>electronic banking services over branch banking due to reliability, convenience, speed, safety and security, cost </span></span><span lang="EN-US">effectiveness, user-friendly, and error free system. In contrast the parallel finding shows that security problems, <span>lack<span> </span>of<span> </span>trust<span> </span>and<span> </span>knowledge,<span> </span>ATM<span> </span>machine<span> </span>problems<span> </span>etc.<span> </span>affect<span> </span>the<span> </span>adoption<span> </span>decision<span> </span>of<span> </span>customers<span> </span>of<span> </span>internet banking services.</span></span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_18985126 |
| institution | Zenodo |
| language | |
| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | CUSTOMER PERCEPTION OF E-BANKING SERVICE IN INDIAN BANKS : A COMPARATIVE STUDY OF TRADITIONAL BANKING AND E-BANKING Nazhat, Tahseen Electronic Banking Traditional Banking Core Banking Solution <p><span lang="EN-US">Technological advancements transformed the branch banking to E-banking that is known as ‘Anywhere Anytime<span> </span>Banking’.<span> </span>These<span> </span>developments<span> </span>have<span> </span>facilitated<span> </span>greater<span> </span>choice<span> </span>for<span> </span>consumers,<span> </span>who<span> </span>have<span> </span>become<span> </span>more discerning<span> </span>and<span> </span>demanding<span> </span>compelling<span> </span>banks<span> </span>to<span> </span>offer<span> </span>a<span> </span>broader<span> </span>range<span> </span>of<span> </span>products<span> </span>through<span> </span>diverse<span> </span>distribution channels. This<span> </span>research<span> </span>paper<span> </span>focused<span> </span>on the<span> </span>comparison<span> </span>of the E-banking<span> </span>with<span> </span>Traditional Banking.<span> </span>To fulfil the objective of this study I had chosen structured questionnaire which was filled up by customers. 50 respondents were selected for study after initial screening. The study reveals that mostly customers prefer <span>electronic banking services over branch banking due to reliability, convenience, speed, safety and security, cost </span></span><span lang="EN-US">effectiveness, user-friendly, and error free system. In contrast the parallel finding shows that security problems, <span>lack<span> </span>of<span> </span>trust<span> </span>and<span> </span>knowledge,<span> </span>ATM<span> </span>machine<span> </span>problems<span> </span>etc.<span> </span>affect<span> </span>the<span> </span>adoption<span> </span>decision<span> </span>of<span> </span>customers<span> </span>of<span> </span>internet banking services.</span></span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> |
| title | CUSTOMER PERCEPTION OF E-BANKING SERVICE IN INDIAN BANKS : A COMPARATIVE STUDY OF TRADITIONAL BANKING AND E-BANKING |
| topic | Electronic Banking Traditional Banking Core Banking Solution |
| url | https://doi.org/10.5281/zenodo.18985126 |