CUSTOMER PERCEPTION ON FOOD ONLINE DELIVERY AT SWIGGY
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| Formato: | Recurso digital |
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Zenodo
2026
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| _version_ | 1866901159554318336 |
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| author | Journal of Science and Technology Excellence |
| author_facet | Journal of Science and Technology Excellence |
| contents | <p><span>This study looks into consumers' impressions of online food delivery services, with a specific focus on Swiggy. As demand for convenient meal options grows, it is critical for service providers to understand consumer attitude. The analysis identifies key characteristics that influence consumer happiness, such as service timeliness, food quality, and user experience. According to the research, a considerable proportion of the population perceives Swiggy to be both user-friendly and reliable. Furthermore, the studies show that using cutting-edge technology considerably increases consumer involvement. Finally, this analysis gives significant information that may be used to improve service offerings and suit consumer preferences in the highly competitive meal delivery business. Furthermore, recommendations are made for further research into changing customer behaviors.</span></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_19435136 |
| institution | Zenodo |
| language | |
| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | CUSTOMER PERCEPTION ON FOOD ONLINE DELIVERY AT SWIGGY Journal of Science and Technology Excellence Customer Satisfaction Service Quality Delivery Time Pricing and Discounts App Usability Food Quality <p><span>This study looks into consumers' impressions of online food delivery services, with a specific focus on Swiggy. As demand for convenient meal options grows, it is critical for service providers to understand consumer attitude. The analysis identifies key characteristics that influence consumer happiness, such as service timeliness, food quality, and user experience. According to the research, a considerable proportion of the population perceives Swiggy to be both user-friendly and reliable. Furthermore, the studies show that using cutting-edge technology considerably increases consumer involvement. Finally, this analysis gives significant information that may be used to improve service offerings and suit consumer preferences in the highly competitive meal delivery business. Furthermore, recommendations are made for further research into changing customer behaviors.</span></p> |
| title | CUSTOMER PERCEPTION ON FOOD ONLINE DELIVERY AT SWIGGY |
| topic | Customer Satisfaction Service Quality Delivery Time Pricing and Discounts App Usability Food Quality |
| url | https://doi.org/10.5281/zenodo.19435136 |