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| Format: | Recurso digital |
| Language: | English |
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Zenodo
2023
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| Online Access: | https://doi.org/10.5281/zenodo.19604683 |
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| _version_ | 1866901589512421376 |
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| author | Diamant, Isa |
| author_facet | Diamant, Isa |
| contents | <p>This fact sheet provides an overview of methods for engaging customers in the energy transition. It highlights the importance of understanding customer perspectives, behaviours, and motivations, particularly in relation to demand-side flexibility. The document outlines a range of qualitative and quantitative approaches, including citizen panels, customer forums, surveys, and advisory services. It also emphasises that the choice of method should be guided by the specific objectives of the dialogue. Overall, the publication offers practical guidance for regulators and market actors seeking to better incorporate customer insights into energy policy and decision-making.</p> <p><span>This publication was prepared for the International Smart Grid Action Network (ISGAN) by its <strong>Working Group 9</strong>. ISGAN is organized as the Implementing Agreement for a Co-operative Programme on Smart Grids (ISGAN) and operates under a framework created by the International Energy Agency (IEA). The views, findings and opinions expressed herein do not necessarily state or reflect those of any of ISGAN’s participants, any of their sponsoring governments or organizations, the IEA Secretariat, or any of its member countries.</span></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_19604683 |
| institution | Zenodo |
| language | eng |
| publishDate | 2023 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Methods for Customer Dialogue Diamant, Isa <p>This fact sheet provides an overview of methods for engaging customers in the energy transition. It highlights the importance of understanding customer perspectives, behaviours, and motivations, particularly in relation to demand-side flexibility. The document outlines a range of qualitative and quantitative approaches, including citizen panels, customer forums, surveys, and advisory services. It also emphasises that the choice of method should be guided by the specific objectives of the dialogue. Overall, the publication offers practical guidance for regulators and market actors seeking to better incorporate customer insights into energy policy and decision-making.</p> <p><span>This publication was prepared for the International Smart Grid Action Network (ISGAN) by its <strong>Working Group 9</strong>. ISGAN is organized as the Implementing Agreement for a Co-operative Programme on Smart Grids (ISGAN) and operates under a framework created by the International Energy Agency (IEA). The views, findings and opinions expressed herein do not necessarily state or reflect those of any of ISGAN’s participants, any of their sponsoring governments or organizations, the IEA Secretariat, or any of its member countries.</span></p> |
| title | Methods for Customer Dialogue |
| url | https://doi.org/10.5281/zenodo.19604683 |