Challenges of Digital Transformation in the 21st Century: A Study of the Gambia Postal Service Corporation (GAMPOST)
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| Formato: | Recurso digital |
| Lenguaje: | Idioma anglosajón |
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2026
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| author | Ishaya Umaru Tanimu, PhD Lum Comfort Nche, PhD Abubacarr Kanagie, MSc, MBA Fatima Favour-Tamar Tanimu, PhD |
| author_facet | Ishaya Umaru Tanimu, PhD Lum Comfort Nche, PhD Abubacarr Kanagie, MSc, MBA Fatima Favour-Tamar Tanimu, PhD |
| contents | <p>This study examines the challenges facing the Gambia Postal Service Corporation (GAMPOST) in adopting digital transformation amid a technology-driven global environment. Focusing on ICT, e-commerce, and digital communication, the study explores structural, technological, human, and regulatory barriers that limit innovation, service delivery, and alignment with Sustainable Development Goal 9. Survey results reveal critical obstacles, including inadequate IT infrastructure (99%), insufficient staff training (97%), organizational resistance (93%), regulatory constraints (95%), and limited financial resources (97%). Despite these challenges, partial technology adoption has improved productivity (90%). The study concludes that GAMPOST requires urgent investment in ICT infrastructure, staff capacity, regulatory reforms, and funding to achieve sustainable digital transformation and enhanced service efficiency</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_19630212 |
| institution | Zenodo |
| language | ang |
| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Challenges of Digital Transformation in the 21st Century: A Study of the Gambia Postal Service Corporation (GAMPOST) Ishaya Umaru Tanimu, PhD Lum Comfort Nche, PhD Abubacarr Kanagie, MSc, MBA Fatima Favour-Tamar Tanimu, PhD Digital Transformation; GAMPOST; Postal Services; Challenges; Information and Communication Technology (ICT); Organizational Barriers; Infrastructure; Human Capital; E-commerce; Public Sector Reform; Regulation; Service Delivery; The Gambia; Sustainable Development Goal 9 (SDG 9) <p>This study examines the challenges facing the Gambia Postal Service Corporation (GAMPOST) in adopting digital transformation amid a technology-driven global environment. Focusing on ICT, e-commerce, and digital communication, the study explores structural, technological, human, and regulatory barriers that limit innovation, service delivery, and alignment with Sustainable Development Goal 9. Survey results reveal critical obstacles, including inadequate IT infrastructure (99%), insufficient staff training (97%), organizational resistance (93%), regulatory constraints (95%), and limited financial resources (97%). Despite these challenges, partial technology adoption has improved productivity (90%). The study concludes that GAMPOST requires urgent investment in ICT infrastructure, staff capacity, regulatory reforms, and funding to achieve sustainable digital transformation and enhanced service efficiency</p> |
| title | Challenges of Digital Transformation in the 21st Century: A Study of the Gambia Postal Service Corporation (GAMPOST) |
| topic | Digital Transformation; GAMPOST; Postal Services; Challenges; Information and Communication Technology (ICT); Organizational Barriers; Infrastructure; Human Capital; E-commerce; Public Sector Reform; Regulation; Service Delivery; The Gambia; Sustainable Development Goal 9 (SDG 9) |
| url | https://doi.org/10.5281/zenodo.19630212 |