EMOTIONAL INTELLIGENCE AND SERVICE QUALITY IN ZIYORAT TOURISM HOTELS
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2026
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| _version_ | 1866901447363264512 |
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| author | Abdurakhmanova Nargiza Rustamovna |
| author_facet | Abdurakhmanova Nargiza Rustamovna |
| contents | <p><em><span>The rapid expansion of ziyorat tourism has led to increased demand for high-quality hospitality services that address the specific requirements of pilgrimage tourists. Within this context, effective hotel management is essential for maintaining service quality, optimizing staff performance, and achieving customer satisfaction. This study investigates emotional intelligence (EI) as a significant factor affecting service quality in hotels serving the ziyorat tourism sector. Drawing upon established EI theories and contemporary management research, the analysis considers how managers’ emotional intelligence enhances service delivery through effective employee management and emotionally attuned interactions. The findings suggest that managers with emotional intelligence are better positioned to improve customer experiences, support staff, and uphold elevated service standards in pilgrimage- focused hospitality environments.</span></em></p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_20092961 |
| institution | Zenodo |
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| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | EMOTIONAL INTELLIGENCE AND SERVICE QUALITY IN ZIYORAT TOURISM HOTELS Abdurakhmanova Nargiza Rustamovna <p><em><span>The rapid expansion of ziyorat tourism has led to increased demand for high-quality hospitality services that address the specific requirements of pilgrimage tourists. Within this context, effective hotel management is essential for maintaining service quality, optimizing staff performance, and achieving customer satisfaction. This study investigates emotional intelligence (EI) as a significant factor affecting service quality in hotels serving the ziyorat tourism sector. Drawing upon established EI theories and contemporary management research, the analysis considers how managers’ emotional intelligence enhances service delivery through effective employee management and emotionally attuned interactions. The findings suggest that managers with emotional intelligence are better positioned to improve customer experiences, support staff, and uphold elevated service standards in pilgrimage- focused hospitality environments.</span></em></p> |
| title | EMOTIONAL INTELLIGENCE AND SERVICE QUALITY IN ZIYORAT TOURISM HOTELS |
| url | https://doi.org/10.5281/zenodo.20092961 |