The Influence of Emerging Technologies on Risk Management Processes in The UK Retail Industry: A Study of Amazon UK
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2026
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| author | Ige, Babajide Umeh, Titilayo Ogunjide, Oluwatobi |
| author_facet | Ige, Babajide Umeh, Titilayo Ogunjide, Oluwatobi |
| contents | <p>This study uses the Digital Age Integrated Technology Framework (DAITF) to resolve the paradox <br>that although retail organisations invest heavily in digital risk infrastructure, technology adoption <br>does not lead to benefits in resilience. The study uses a sequential explanatory mixed-methods <br>design and collected data from six senior managers with a mean tenure of 9.8 years and <br>questionnaires from 150 Amazon UK employees with a 64.3% response rate. According to the <br>structural equation modeling, OR was the strongest predictor of adoption, with a beta weight of <br>0.923, p < .001, f² = 5.76, a large effect size, stronger than external factors (β = 0.907) and <br>investment in DITF (β = 0.724). Most importantly, OR was the DAITF’s main pathway, as it <br>mediated the relationship between external factors – adoption with 33.5% (indirect β = 0.457, 95% <br>BC CI [0.357, 0.561]). The model had excellent explanatory capability with an R² of 0.931. The <br>main cause of deterioration was automation bias, as confirmed with the qualitative analysis with κ <br>= 0.82. All managers saw the main concern with AI as the over-reliance on AI, with one manager <br>saying, “the danger is not that the system is wrong, the danger is that people stop checking.” <br>Purposeful delays in the deployment of the AI systems, ranging from six to nine months, were <br>recognized as an investment with value, and regulatory compliance was recognized as a strategic <br>benefit. This challenges the Technology-Organization-Environment model, showing that external <br>factors affect effectiveness through resilience capabilities. </p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_20167324 |
| institution | Zenodo |
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| publishDate | 2026 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | The Influence of Emerging Technologies on Risk Management Processes in The UK Retail Industry: A Study of Amazon UK Ige, Babajide Umeh, Titilayo Ogunjide, Oluwatobi Amazon UK Organizational Resilience; Digital Age Integrated Technology Framework; Technology Adoption; Structural Equation Modeling <p>This study uses the Digital Age Integrated Technology Framework (DAITF) to resolve the paradox <br>that although retail organisations invest heavily in digital risk infrastructure, technology adoption <br>does not lead to benefits in resilience. The study uses a sequential explanatory mixed-methods <br>design and collected data from six senior managers with a mean tenure of 9.8 years and <br>questionnaires from 150 Amazon UK employees with a 64.3% response rate. According to the <br>structural equation modeling, OR was the strongest predictor of adoption, with a beta weight of <br>0.923, p < .001, f² = 5.76, a large effect size, stronger than external factors (β = 0.907) and <br>investment in DITF (β = 0.724). Most importantly, OR was the DAITF’s main pathway, as it <br>mediated the relationship between external factors – adoption with 33.5% (indirect β = 0.457, 95% <br>BC CI [0.357, 0.561]). The model had excellent explanatory capability with an R² of 0.931. The <br>main cause of deterioration was automation bias, as confirmed with the qualitative analysis with κ <br>= 0.82. All managers saw the main concern with AI as the over-reliance on AI, with one manager <br>saying, “the danger is not that the system is wrong, the danger is that people stop checking.” <br>Purposeful delays in the deployment of the AI systems, ranging from six to nine months, were <br>recognized as an investment with value, and regulatory compliance was recognized as a strategic <br>benefit. This challenges the Technology-Organization-Environment model, showing that external <br>factors affect effectiveness through resilience capabilities. </p> |
| title | The Influence of Emerging Technologies on Risk Management Processes in The UK Retail Industry: A Study of Amazon UK |
| topic | Amazon UK Organizational Resilience; Digital Age Integrated Technology Framework; Technology Adoption; Structural Equation Modeling |
| url | https://doi.org/10.5281/zenodo.20167324 |