Long Wait Times at the Till? Here's Why
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Zenodo
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| Format: | Recurso digital |
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Zenodo
2023
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| _version_ | 1866901771782193152 |
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| author | Hense, Andreas |
| author_facet | Hense, Andreas |
| contents | <p>What happens when only hairdressers are allowed to operate the till in a busy salon?<br>This video demonstrates how business process simulation with WoPeD can be used to identify staffing bottlenecks and capacity constraints.</p> <p>Using a simulated hairdressing salon, the video shows how restrictive resource rules—such as limiting till operation to hairdressers—can lead to increased waiting times, particularly during payment. The example illustrates how capacity planning and resource assignment directly affect customer service and overall process performance.</p> <p>The video builds on the preceding contribution in this series and explains how organizational resources must be defined in WoPeD in order to run meaningful simulations and analyze waiting times.</p> <p>This is video #12 of the BPASeries.</p> |
| format | Recurso digital |
| id | zenodo_https___doi_org_10_5281_zenodo_20325537 |
| institution | Zenodo |
| language | |
| publishDate | 2023 |
| publisher | Zenodo |
| record_format | zenodo |
| spellingShingle | Long Wait Times at the Till? Here's Why Hense, Andreas <p>What happens when only hairdressers are allowed to operate the till in a busy salon?<br>This video demonstrates how business process simulation with WoPeD can be used to identify staffing bottlenecks and capacity constraints.</p> <p>Using a simulated hairdressing salon, the video shows how restrictive resource rules—such as limiting till operation to hairdressers—can lead to increased waiting times, particularly during payment. The example illustrates how capacity planning and resource assignment directly affect customer service and overall process performance.</p> <p>The video builds on the preceding contribution in this series and explains how organizational resources must be defined in WoPeD in order to run meaningful simulations and analyze waiting times.</p> <p>This is video #12 of the BPASeries.</p> |
| title | Long Wait Times at the Till? Here's Why |
| url | https://doi.org/10.5281/zenodo.20325537 |