WHEN DIGITAL SYSTEMS CONSTRAIN SERVICE: HOW EMPLOYEES CRAFT CUSTOMER-CENTRIC WORK

Fuente: Zenodo

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Bibliographic Details
Main Author:	Rifai Amirudin, Lukmansyah
Format:	Recurso digital
Language:	English
Published:	Zenodo 2026
Subjects:	Adaptive customer handling Algorithmic control in services Frontline employee discretion Service work in Indonesia Workplace relational norms.
Online Access:	Acceder al recurso
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