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WHEN DIGITAL SYSTEMS CONSTRAIN SERVICE: HOW EMPLOYEES CRAFT CUSTOMER-CENTRIC WORK

Fuente: Zenodo
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Bibliographic Details
Main Author: Rifai Amirudin, Lukmansyah
Format: Recurso digital
Language:English
Published: Zenodo 2026
Subjects:
Adaptive customer handling Algorithmic control in services Frontline employee discretion Service work in Indonesia Workplace relational norms.
Online Access:
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