Search Results - Kerry Howell

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    The conceptualization of enablers and constraints of in‐store buying as part of the affordances flow funnel process through scan and go apps by Muhammad Naeem, Wilson Ozuem, Kerry Howell, Silvia Ranfagni

    Published 2024
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    Artículo Open Access

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    Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective by Wilson Ozuem, Silvia Ranfagni, Michelle Willis, Giada Salvietti, Kerry Howell

    Published 2024
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    Artículo Open Access

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