Cita APA (7a ed.)

Orellana, S., Magga, L., Gorgi, P., Kweon, H., & Bahamonde, F. (2024). Estimating causal effects of customer satisfaction on downstream metrics in a multi-queue contact center.

Cita Chicago Style (17a ed.)

Orellana, Sebastián, Leandro Magga, Paolo Gorgi, Hyeokmoon Kweon, y Felipe Bahamonde. Estimating Causal Effects of Customer Satisfaction on Downstream Metrics in a Multi-queue Contact Center. 2024.

Cita MLA (9a ed.)

Orellana, Sebastián, et al. Estimating Causal Effects of Customer Satisfaction on Downstream Metrics in a Multi-queue Contact Center. 2024.