Orellana, S., Magga, L., Gorgi, P., Kweon, H., & Bahamonde, F. (2024). Estimating causal effects of customer satisfaction on downstream metrics in a multi-queue contact center.
Chicago Style (17th ed.) CitationOrellana, Sebastián, Leandro Magga, Paolo Gorgi, Hyeokmoon Kweon, and Felipe Bahamonde. Estimating Causal Effects of Customer Satisfaction on Downstream Metrics in a Multi-queue Contact Center. 2024.
MLA (9th ed.) CitationOrellana, Sebastián, et al. Estimating Causal Effects of Customer Satisfaction on Downstream Metrics in a Multi-queue Contact Center. 2024.
Warning: These citations may not always be 100% accurate.