Cita APA (7a ed.)

Tobias, C., & Blair, A. (2015). Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services.

Cita Chicago Style (17a ed.)

Tobias, Christine, y Amy Blair. Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services. 2015.

Cita MLA (9a ed.)

Tobias, Christine, y Amy Blair. Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services. 2015.