Detlor, B., & Ball, K. (2015). Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments.
Chicago Style (17th ed.) CitationDetlor, Brian, and Kathryn Ball. Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments. 2015.
MLA (9th ed.) CitationDetlor, Brian, and Kathryn Ball. Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments. 2015.
Warning: These citations may not always be 100% accurate.