APA (7th ed.) Citation

Jacoby, J., Ward, D., Avery, S., & Marcyk, E. (2016). The Value of Chat Reference Services: A Pilot Study.

Chicago Style (17th ed.) Citation

Jacoby, JoAnn, David Ward, Susan Avery, and Emilia Marcyk. The Value of Chat Reference Services: A Pilot Study. 2016.

MLA (9th ed.) Citation

Jacoby, JoAnn, et al. The Value of Chat Reference Services: A Pilot Study. 2016.