Salvato in:
| Autori principali: | , , , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2016
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ1091782 |
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Sommario:
- The Value of Chat Reference Services: A Pilot Study Jacoby, JoAnn Ward, David Avery, Susan Marcyk, Emilia Reference Services Pilot Projects Teacher Attitudes Student Attitudes Librarian Attitudes Writing (Composition) Introductory Courses Mixed Methods Research Transcripts (Written Records) Focus Groups Interviews Novices Questioning Techniques Library Instruction Usability Interpersonal Competence Interpersonal Communication Academic Libraries Likert Scales This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that demonstrated interest or moved the research forward. Librarian and instructor comments focused on how these chats supported or could better support student learning, as well as on the interplay between classroom teaching, library instruction, and reference. The authors also identify implications that these findings have for the development of best practices in chat reference.